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Auto Repair
Wasel Auto Repairing
Category: Auto Repair
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Category: Auto Repair
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Wasel Auto Repairing is a comprehensive automotive service provider. The company offers a wide range of services including general auto repair, auto air conditioning service, and auto body work. They also specialize in auto dent removal, auto electrical service, and auto glass repair. For cosmetic needs, the company provides auto painting services. Beyond these specific areas, they offer general repair services and operate as a tire shop, providing tire sales and services.
Customer Sentiment:
Overall customer sentiment appears largely positive, as reflected in the high average rating of 4.7 out of 5 across 116 reviews. Many customers express satisfaction with the quality of service and the professionalism of the staff.
Service Quality:
Key strengths highlighted in the reviews include the expertise and knowledge of the mechanics and service advisors, efficient diagnosis and resolution of issues, and the use of original parts. Several reviews specifically commend individual staff members for their skills and customer-centric approach. The quality of repair work, particularly for brake replacements, is also noted positively.
Common Themes:
Recurring positive themes include the professionalism and experience of the staff, reasonable pricing for parts and labor compared to other workshops, and good communication regarding repair processes. However, some negative feedback points to issues with communication regarding quotations and follow-up, as well as perceived overcharging for diagnostic services or unclear billing for work performed.
Final Assessment:
Based on the provided reviews and overall rating, the business generally delivers high-quality and reliable service. The positive feedback significantly outweighs the negative, indicating a strong track record of customer satisfaction. While there are isolated instances of communication and pricing concerns, these do not appear to be widespread issues. The business seems to excel in technical expertise and the quality of repairs, making it a recommended option for automotive services. Addressing the inconsistencies in communication and billing transparency could further enhance the customer experience.
"I had a fantastic experience at Al Wasel Car Service Center, where I visited for routine maintenance and checking work. Mr. Riyas, the skilled mechanic who attended to my vehicle, demonstrated exceptional professionalism and expertise. He efficiently diagnosed and resolved the issue, and also performed a thorough engine oil change along with replacing necessary consumables. What truly stood out was Mr. Riyas' passion for his work and his ability to clearly explain the processes and solutions to my queries. His keen observation skills and in-depth knowledge of vehicles were evident throughout the service. I strongly believe that Mr. Riyas' dedication and commitment to delivering high-quality service deserve recognition. His customer-centric approach and technical prowess make him an asset to the service center. I highly recommend Mr. Riyas to anyone seeking reliable and expert automotive assistance. His service was top-notch, and I'm grateful for his help. Thank you, Mr. Riyas, for your outstanding support!"
Best Auto repair work shop, very professional and well experience staff, coordination were on the top. I have done my SUV front and rear break replacement, disks and some other minor repairs which cost me almost on other outside big named workshop, they used original parts and labor charges are very reasonable. Quality of work was amazing even after two months the inspection the brakes free of cost as part of warranty of material. Mr. Ayyaz and his team is very professional, highly recommended.
Excellent service, very good experience they know the job very well ,,all the staff have good knowledge special thanks to Mr Jumsheed basheer...one of the best place to fix your car .. They have very big space to wait until the job finish ...every thing clean inside , normal charge not too much expensive Recommended I give them 10 /10 ..
Good place. The staff is very humble
I changed engine oil and asked them to check for any other issues . They found some complains and i was ready to get it done and asked for the quotation. They told they will send through WhatsApp on the same day. Its been 2 days and no message yet. Also tried to contact them and no one picking up call
I'm not sure why there are so many 5 star reviews. I went there to replace my radiator pipe, although the issue is known they still tell me 250 AED diagnostic charges will be apply so it has no use for me and I left without having any work done on my vehicle.
Mr. Gary the service advisor salute to you..and to all your team. You are very friendly and accommodating..5 star for the service and 5star for the assistance
Staff was very good in suggesting appropriate repair after proper inspection. They were very cooperative in suggesting the right repair and with the reasonable cost based on the damage
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