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Auto Repair
Warriors Auto Garage
Category: Auto Repair
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Warriors Auto Garage is an auto repair shop that offers a comprehensive range of services. The company offers general repair and maintenance, including oil changes, filter replacements, and fluid checks. They also provide specialized services such as engine diagnostics and repair, brake system service, suspension and steering repair, and electrical system troubleshooting. Additionally, the company offers air conditioning service, tire services including mounting and balancing, and pre-purchase inspections. Their services cater to various vehicle makes and models, aiming to keep cars running smoothly and safely.
Customer Review Analysis: Auto Repair Business
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.5 out of 5 from 23 reviews, customer sentiment appears to be generally positive, although there are notable instances of significant dissatisfaction. While many customers express high levels of satisfaction with the service quality, communication, and technical expertise, a concerning number of reviews highlight issues related to transparency, billing, and post-service support.
Service Quality and Reliability:
Positive feedback frequently mentions knowledgeable mechanics, clear explanations of repairs, accurate estimates, and efficient service turnaround times. Customers appreciate being kept informed throughout the repair process and the perceived honesty regarding costs. However, negative reviews raise serious concerns about diagnostic accuracy, the use of potentially non-original parts without proper documentation, and a complete lack of responsiveness and accountability following service completion. The discrepancy between positive and negative experiences suggests inconsistency in service delivery.
Common Themes:
Recurring positive themes include effective communication during the repair process, perceived technical competence, and fair pricing in some instances. Conversely, significant negative themes revolve around questionable diagnostic practices, lack of transparency regarding parts and billing, and a complete breakdown in communication and customer support after the service is rendered, including allegations of being blocked and managers being unreachable.
Final Assessment:
While the business appears to possess the technical capability to perform repairs and has garnered positive feedback for its communication and efficiency in many cases, the recurring issues of inaccurate diagnoses, lack of billing transparency, and particularly the severe breakdown in post-service communication and accountability are significant concerns. These negative experiences, though fewer in number than the positive ones, are severe and point to potential systemic issues in certain aspects of their operations. Therefore, while the business demonstrates strengths, the reliability and quality of service appear inconsistent, and potential customers should be aware of the risks highlighted in the negative feedback.
Highly recommended and reliable place for car repairs. The team kept me updated throughout the process, ensuring I knew what was happening every step of the way. Great service!
I recently had my car serviced at Warriors Auto Garage. The staff is knowledgeable, friendly, and went above and beyond to explain the repairs needed on my vehicle. The service was quick and efficient, and they kept me updated throughout the entire process. What stood out the most was their transparency and honesty about costs—there were no hidden fees, and the pricing was very fair. My car now runs perfectly, and I’ll definitely be returning for any future needs. Highly recommended for anyone looking for trustworthy and skilled auto mechanics 👌🏻👍🏻👍🏻
So my range rover had some electric malfunction in the gear box, and i called them. They picked up the car and promised to deliver it an few days. They charged me 2500 AED for replacing the old with a new one, not an original but a german spare part but new.they claimed they will give me a bill. They send me a picture saying we got this and its all new etc etc. i asked them for a bill of the part from where they purchased, they havent shown it to me till now. Now when you see the e pictures, how old the gear knob is, and how badly they have scratched my gear panel, using levers to wedge the panel and fix the gear knob. I have been trying to reach them past 40 days, bur there is no reply from them. They kept delaying till one point, now they have blocked me and all their managers have disappeared. You call them, they dont answer, if they pick up, their employee’s say we dont work there anymore. Just amazing to see this.
The mechanics are incredibly knowledgeable and took the time to explain what needed to be done without any of the usual jargon. They provided a clear estimate and went over my options, ensuring I felt confident in my choices. What impressed me most was their attention to detail. They not only fixed the initial issues but also conducted a thorough inspection, catching potential problems before they became major headaches. The turnaround time was faster than I expected, and they even washed my car before handing it back! PS: Props to the floor manager Awais for his collaboration.
Worst experience, I had called their field team to check my car, They charged 150dhs for a wrong diagnosis, They diagnosed head gasket fault, which will definitely cost a lot and good bucks for them. It didn't feel ripped off if the diagnosis was correct. They have definitely inexperienced tech team. I have contacted awais to let him know that what his team diagnosed was incorrect, but he is insisting they diagnosed a correct fault. I took my car to another garage with only one coil change my car is working perfectly.
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