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Auto Repair
Pan Auto Car Service
Category: Auto Repair
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Category: Auto Repair
Smart Tech Auto Body Repair Shop Garage is an auto body repair shop. The company offers a range of s...
Category: Auto Repair
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Category: Auto Repair
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Category: Auto Repair
Al Nahdha Auto Garage, a business operating under the name Al Nahdha Auto Garage, offers a comprehen...
Pan Auto Car Service is a business that offers a range of automotive services. The company offers car dealership services, providing options for purchasing vehicles. Additionally, the company offers auto bodywork mechanic services, addressing repairs and maintenance for vehicle bodies. Auto painting services are also available, allowing for vehicle refinishing. Furthermore, the company offers car leasing services, providing options for vehicle rentals.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.7 out of 5 across 32 reviews. While a small number of negative experiences are reported, the majority of feedback suggests satisfaction with the services provided.
Service Quality:
The reviews highlight a mixed picture regarding service quality. Positive feedback frequently mentions professionalism, helpfulness, and friendly interactions, particularly with specific staff members. Services like car polishing and general maintenance receive praise for quality and efficiency. However, a significant weakness is identified in the area of mechanical repairs, with one review detailing issues with inexperienced staff causing damage and failing to complete necessary tasks. Management and administrative processes, specifically regarding payment and invoicing, are also cited as areas needing improvement.
Common Themes:
Recurring positive themes include the helpfulness and professionalism of certain staff members, particularly in sales and service coordination. The speed and quality of some services are also noted. Conversely, negative themes center around the competence of some technical staff, issues with administrative processes like billing and communication, and a perceived lack of transparency in certain situations.
Final Assessment:
Based on the available data, the business generally delivers a high level of service, reflected in the strong average rating and positive comments about staff and certain service types. However, inconsistencies exist, particularly in the mechanical repair department and administrative functions. While many customers experience high-quality and reliable service, the reported issues suggest areas for targeted improvement to ensure a consistently positive experience across all service offerings and customer interactions. Addressing the concerns regarding technical expertise and administrative efficiency would likely further enhance customer satisfaction and solidify the business's reputation for reliability.
Fast and quality service, definitely recommend it. You can wait your car in comfortable office with coffee while it will be done.
I did major service for my car, they were very professional especially Shakib was very helpful and friendly.
I recently had my car polished, and I am extremely impressed with the top-notch service provided. In particular, the salesman Shakib went above and beyond—he was not only helpful and friendly from start to finish, but also demonstrated professionalism and true gentlemanly qualities. He took care of every detail, ensuring a smooth experience. I highly recommend this service as it exceeds others in quality and customer care.
Service is very good but very poor management. Service coordinator was very helpful but the finance lady was completely non cooperative. We faced some payment issues She's straight away said it's not my problem go n speak to sales guy. Wen I clarify things. She said ask the if he has given u word . At the end she forced me to pay extra. Wen I asked for payment invoice she said its late and I need to go home and will send the invoice tomorrow morning but it has been more than a week I haven't received any invoice or a feedback call from them. 100 points for salesperson 00 for that lady
The service is bad and the boy who replaces the parts does not have enough experience. He broke the dashboard drawer while trying to replace the air conditioner filter and of course I discovered that after a while. He tied the drawer with a lock and did not tell me about this.After 6000 km I discovered that they did not change or increase the coolant. They are scammers. The worst major service in my life.
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