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Tire Repair
TunerStop - UAE's Premier Wheel Store
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TunerStop is a premier wheel store in the UAE. The company offers a wide selection of wheels from various brands, catering to diverse vehicle types and styles. Their services include expert advice on wheel selection, professional installation, balancing, and alignment. They also provide tire services, ensuring a complete wheel and tire solution for their customers. TunerStop focuses on providing high-quality products and services to enhance vehicle performance and aesthetics.
Customer Sentiment:
Overall customer sentiment appears largely positive, with a significant portion of reviews expressing satisfaction with the product selection, service, and expertise of the staff. However, a notable minority of reviews indicate significant dissatisfaction, primarily related to communication, delivery times, and perceived value.
Service Quality:
Strengths in service quality are frequently highlighted, particularly the knowledge and helpfulness of specific staff members like Abraham and Mika, who are praised for their guidance and customer care. Conversely, weaknesses are evident in communication responsiveness, adherence to delivery timelines, and the perceived disinterest of some staff members.
Common Themes:
Recurring positive themes include the wide selection of rims and accessories, the expertise of certain employees in recommending suitable products, and the ease of the purchase process for some customers. Negative themes consistently revolve around poor communication (lack of responses, delays), unmet delivery expectations, and in some cases, concerns about pricing and product quality relative to cost. The issue of stock availability and outdated online information also appears.
Final Assessment:
Based on the provided reviews and overall rating, the business demonstrates a capacity for providing high-quality products and excellent service through knowledgeable and dedicated staff members. However, inconsistencies in communication, reliability of delivery times, and potentially stock management issues detract from the overall customer experience for a segment of customers. While many customers report a positive and reliable service, the negative feedback highlights areas requiring significant improvement to ensure consistent high-quality and reliable service for all customers.
Bought a brand new set of wheels for my car and absolutely love the ease of purchase through TunerStop and specifically Abraham. 10/10 would recommend!
Disappointing experience at [Luxury Wheel Shop]. From start to finish, the service was lackluster. The staff seemed disinterested and unwilling to assist. The selection was limited, and the prices were exorbitant for the quality offered. To make matters worse, the promised delivery time was not met, causing unnecessary delays. Upon receiving the product, it was evident that the craftsmanship did not match the hefty price tag. Overall, a regrettable purchase that left me feeling like I overpaid for underwhelming products and service. Won't be returning or recommending.
Great selection of wheels! Fantastic service and advice from Abraham who helped pick out the perfect set of Beadlocks for my Raptor! Highly recommend these guys.
If you need the best after-market rims and super best customer service, TunerStop is the place to go! I recently bought new rims for my car from TunerStop and the customer service provided by Mika was exceptionally good! He went above and beyond to explain and answer all my queries! The entire customer experience from choosing the rims, buying and fitment including choosing of new tyres was superb due to Mika. He's very knowledgeable and an asset to TunerStop. I've been in the UAE for 19 years now and the customer service provided by him was the best I've seen so far! Thank you Mika! ๐
Need rims? Look no further! The best place to get rims and they have all sorts of options from products for all types of needs. Went in for some rims and the guys there knew exactly what to reccomend after looking at the car. They say 7-10 days for delivery and while they don't do it on-site they have a garage linked to them where they do the installation. Everything was ready and waiting for me to come and get them installed and I couldn't be happier!
No stock. Its cheaper ordering internationally. Employees treated very poorly
Online merchandising is outdated and need to check availability, however, they confirmed back with positive response and good customer service, waiting to confirm the order so i can share my updated full review. Thanks Mika and Tuner shop team.
This tunerstop is a car enthusiastโs paradise! They have an amazing selection of high-quality car rims and accessories to suit every taste and style. The staff is incredibly knowledgeable and friendly, always ready to guide you and help you find exactly what you need to enhance your ride. Their attention to detail and passion for cars really shine through in their service. Whether youโre upgrading your carโs look or improving performance, this is the place to go. Highly recommended for anyone who loves customizing their vehicle!
Try hard to call this people without any answer
worst place to order rims from customer service extremely terrible almost takes a whole week to respond to texts on WhatsApp or doesnโt reply at all and delivery times are never met at all and always coming up with an excuse for the delay regardless of the hefty price that Iโm paying the customer service is extremely terrible first & last order never again