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Auto Repair
Avanti Automobile Trading LLC
Category: Auto Repair
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Avanti Automobile Trading LLC, operating as Avanti Zone, is a motorcycle dealer. The company offers a range of services including the sale of new and used motorcycles. They also provide maintenance and repair services for motorcycles, ensuring vehicles are in optimal condition. Additionally, Avanti Zone offers motorcycle parts and accessories, catering to riders looking to customize or maintain their bikes. Their services are designed to support motorcycle enthusiasts throughout their ownership experience, from purchase to ongoing care.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.6 out of 5 across 136 reviews. While a small number of negative experiences are noted, the majority of feedback suggests satisfaction with the business.
Service Quality:
The reviews highlight both strengths and weaknesses in service quality. Positive feedback frequently mentions excellent customer service, knowledgeable staff (specifically mentioning an individual named Jenan), and a positive purchasing experience. However, a significant weakness identified is the availability and cost of parts, with one review citing difficulties and high prices for obtaining necessary components.
Common Themes:
Recurring positive themes include the quality of the Royal Enfield bikes themselves and the positive interactions with sales staff. The primary negative theme revolves around the after-sales support, particularly concerning the availability and pricing of spare parts. There is also a point of confusion regarding the current distributor of Royal Enfield in the region, which may impact customer perception and access to services.
Final Assessment:
Based on the provided data, the business generally delivers a high-quality experience during the sales process, characterized by strong customer service and positive interactions. However, the reliability of the service is significantly impacted by reported issues with parts availability and cost, which is a critical aspect of long-term customer satisfaction for a motorcycle dealer. While the high average rating suggests overall customer approval, addressing the after-sales support challenges, particularly regarding parts, is crucial for enhancing the business's reputation for comprehensive and reliable service.
guys they donโt sell royal enfield anymore , google pls update . now royal enfield is available through rostamani which is near the barsha rta . pls update
I discovered these incredible people via Google when I was searching for a Royal Enfield. Last night, I bought a couple of bike from them. Unbelievable customer service, amazing people and of course awesome bikes. Nothing was too much trouble and cannot recommend them highly enough. ๐
Its a great place to see Legendary Royal Enfield models. And icing on the cake is Mr Jenan. I dealt with him whe he was in Kawasaki and he is the best man for customers for the product he sell. I wanted to buy a Super sport but there r no good after sales support, its rare where people go extra mile , Jenanโs presence and the good freindly technican team will surely be progressive for brand and customers. Will start riding soon with new Enfield inshAllah.
Super easy experience dealing with Jinan. Love love love the bike and the feel of the open road. Royal Enfield has really come up as a brand and I can feel the quality while driving. It's my first bike and I'm really enjoying my rides.
Very very bad experience i bought bike from avanti parts not available all over the UAE only we can buy from avanti with very high prices we buy some parts from India and ship here even that ones cost us half then them.
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