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Auto Repair
Dubai Auto Gallery LLC, Service Station
Category: Auto Repair
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Category: Tire Repair
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Category: Auto Repair
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Category: Auto Repair
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Category: Computer Repair
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Dubai Auto Gallery LLC, operating as a service station, is a motorcycle repair shop. The company offers a comprehensive range of services for motorcycles. These services include routine maintenance such as oil changes, filter replacements, and chain adjustments. They also provide more complex repairs, addressing issues with engines, transmissions, brakes, and electrical systems. Additionally, the company offers diagnostic services to identify problems accurately. Customers can also find services related to tire repair and replacement, as well as accessory installation. The company aims to provide reliable and efficient service to keep motorcycles in optimal condition.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews. While the average rating of 3.7 out of 5 suggests a moderate level of satisfaction across all 158 reviews, the sample provided highlights significant dissatisfaction among some customers. Common themes of frustration include poor service quality, long wait times, and negative staff interactions.
Service Quality:
The quality of service is a major point of concern. Several reviews mention issues with the work performed, such as improper tire installation, damage to the vehicle during service, and neglect of essential maintenance like coolant levels. The extended wait times, often consuming a significant portion of a customer's day off, are a recurring complaint, indicating potential inefficiencies in the service process.
Common Themes:
Key recurring themes include lengthy service durations, perceived carelessness or slowness of staff, and negative staff attitude. Issues with the waiting area, such as cleanliness and lack of amenities, also contribute to a poor customer experience. Conversely, one positive review highlights politeness, professionalism, timely service, and a clean facility, suggesting inconsistency in service delivery.
Final Assessment:
Based on the provided sample of reviews, the business appears to struggle with consistent delivery of high-quality and reliable service. While the overall average rating is moderate, the detailed negative feedback points to significant areas for improvement, particularly in service efficiency, staff training, and quality control of repairs. The disparity between positive and negative experiences suggests that service quality may be inconsistent. To improve customer satisfaction and reliability, addressing the issues of long wait times, staff attitude, and the quality of work performed is crucial.
Careless and slow staff. If you go for service, they will ruin your whole day. Even if you have AMC, you still wait for 4 to 5 hours. I wanted to extend my AMC service, but now i will not. The sitting area is also not clean and not good, lcd is not working, no wifi giving, chairs are also damaged and not clean. MOST OF ALL IS THEY JUST WAIST YOUR WHOLE DAY, WHOLE OFF DAY. You can understand if you have weekly one day off.
Every 3 months i am taking my Bike to service centre al quoz DAG For servicing my bike RS-200 fearing is broken from both the side cuz of using too much Pressure for boult fixing also they donโt put oil coolent from how many months i have no idea Not good service better if you take some garage better then Bajaj service centre
I buy bajaj bm boxer from alkouz dubai What a shitt they used tubsport tyers i got punkture and than more thern 6 km i pull up the bike and then change the tube what is this world in tubeless and bajaj selling tube tyers its a bad experianc๐๐๐๐๐๐๐๐คข๐
I recently visited the Bajaj service center for my bike's servicing, and my experience was decent overall. The staff was polite and professional, providing clear communication about the work that needed to be done. They completed the service on time, which was appreciated. The quality of service was good, and the facility itself was clean and comfortable, with a proper waiting area. Overall, I was satisfied with the service and would consider returning in the future.
Very bad service Staff have very bad attitude All staff aggressive Never go this service center
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