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Auto Repair
Superfix Auto Center Al Khaleej Al Arabi
Category: Auto Repair
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Superfix Auto Center is a comprehensive automotive service provider. The company offers a wide range of services including general auto repair and maintenance, specializing in auto air conditioning service and auto bodywork. They also provide car repair and maintenance services, operate as a car accessories store and car battery store, and have skilled mechanics on staff. Additionally, the company offers tire repair and sales, and provides vehicle inspection services.
Customer Sentiment:
Overall customer sentiment appears to be largely positive, as indicated by the high average rating of 4.8 out of 5 across 1392 reviews. This suggests a strong base of satisfied customers. However, a minority of reviews express significant dissatisfaction, highlighting specific negative experiences.
Service Quality:
While many customers praise the quality of service and professionalism, some reviews raise concerns about diagnostic accuracy and the recommendation of potentially unnecessary or overly expensive repairs. There are also instances of poor communication regarding quotes and follow-ups. The quality of service seems inconsistent, with some customers receiving excellent care while others encounter issues.
Common Themes:
Recurring positive themes include excellent service, professionalism, and reasonable pricing (though some note prices are slightly high). Negative themes center around diagnostic issues, perceived upselling of repairs, poor communication, and unprofessional staff behavior (specifically mentioning a new manager).
Final Assessment:
Based on the available data, the business generally delivers high-quality and reliable service, as evidenced by the overwhelmingly positive average rating and a large volume of reviews. However, the negative feedback, though representing a smaller proportion, points to critical areas for improvement, particularly in diagnostic procedures, transparency in repair recommendations and pricing, and consistent customer service across all staff members. While the business appears to be a good option for many, potential customers should be aware of the reported inconsistencies in service quality and communication.
I am going to this place for last five year, I never had any issue with them before. Although their prices are bit high but their service was good. But their new manager (Rajesh) is extremely unprofessional and rude. He is not welcoming at all.
No quote given despite multiple days and follow ups. Why do the customer have to chase for such simple requests?
Superfix Auto Center provided excellent service and took great care of my car. Their team was professional, and the prices were very reasonable. Highly recommended for quality and affordability! Thank you Hassan for the great care and services 🤝
The Service here is outstanding. Am really impressed with the quality of your Service
Utterly disappointed with the service at this garage despite their high Google rating. I initially went in for a simple oil change, but ended up being recommended multiple repairs amounting to nearly AED 4,500. After those, a noise started coming from underneath the car. They claimed it was the gearbox mount, which cost me another AED 350 to replace — but the issue persisted. Their next suggestion? Replace a major axle part with an outrageous estimate of AED 12,000+. Sensing something was off, I took my car to another reputable garage — and guess what? The noise was simply due to a broken bracket causing the brake cable to hang loose. A minor, inexpensive fix. This place clearly lacks proper diagnostic skills and pushes costly repairs without accurate assessments. Absolutely not recommended!!!
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