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Auto Repair
ADNOC Service Station | Rabadan (162)
Category: Auto Repair
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ADNOC Distribution is the business name of the entity. The company offers a wide range of services at its Rabadan (162) service station. These include a gas station for refueling vehicles, an ATM for cash withdrawals, and a convenience store stocked with everyday essentials. For those looking for a quick bite or refreshment, there is a bakery, coffee shop, and deli. Vehicle maintenance services are also available, such as a car wash, pressure washing service, and a tire shop.
Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.2 out of 5 from 267 reviews. However, a portion of the feedback highlights areas of dissatisfaction.
Service Quality:
While some services, such as the smart tag installation workshop, receive positive mentions for professionalism and efficiency, other areas, particularly the car wash and NGV fuel services, are subject to criticism. Issues with equipment functionality (NGV pumps) and service execution (car wash damage, cleanliness) negatively impact the perceived quality in these specific areas.
Common Themes:
Recurring themes in the negative feedback include issues with equipment reliability (NGV pumps), cleanliness (car wash windows), and service quality in specific departments (car wash damage). Positive feedback often pertains to the availability of various amenities (McDonald's, mini-mart, Starbucks) and the efficiency of certain specialized services (smart tag installation).
Final Assessment:
Based on the provided data, the business demonstrates strengths in offering a wide range of services and maintaining a generally positive overall rating. However, inconsistencies in service quality and equipment reliability in certain areas, specifically the NGV fuel pumps and car wash, detract from the overall customer experience. To consistently deliver high-quality and reliable service, addressing the identified weaknesses in these specific areas is crucial.
ADNOC Rabadan station 162 has a smart tag installation workshop. This smart tag allows you to refuel seamlessly via your ADNOC wallet. You can download the “ADNOC Dist” app on your mobile and you will be able to add your vehicle(s) by creating a profile with your EID and vehicle registration(s). Once you have added the vehicle(s), you can go under “Manage” and book a smart tag appointment. You will need an UAE debit card / credit card. International cards don’t work, unable to confirm at this time for foreign GCC cards. The smart tag will allow you seamless fuel payments without having to present a debit card / credit card. The amount will be debited directly from your online account. We visited this center twice for 2 different vehicles and the technicians are always very professional. It takes about 15 minutes for the whole installation. If you don’t have an appointment, you may still go to get additional information and they may be able to install without a work order #. However, for working hours contact ADNOC via phone or chat directly from their app. For case by case scenarios, you can call / chat via the “ADNOC Dist” app for answers that do not appear on the FAQ. Hope this helps.
Dirty glass in all car wash areas. You cannot see your car from the sitting area. Please clean the windows for better visibility
I brought my car here for a wash. Tried their manual wash and it was a total disaster. The pressure washed my car as if they want to remove the paint. The paint got damaged and I raised it to the staff there and no one bothered. Would not recommend going here if you care about your car. If a manager sees this, I would like to get in touch
Most of the times i go there but on 6 ngv pumps only 3 are working its now like a month and generally the service for ngv is lacking if you decided to have ngv let it be available always and the pumps working.
They have EPlus fuel. Nice and quiet petrol station during the mornings. They have McDonald's and a mini Mart (as usual). Starbucks coffee is available too.
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