
Cookies & Privacy
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy
Auto Repair
Stop&Go - Your Everyday Car Garage
Category: Bicycle Repair
Revolution Cycles Dubai, operating under the business name Revolution Cycles, is a comprehensive cyc...
Category: Bicycle Repair
The Cycle Hub is a business that offers a range of services for cyclists. The company offers bicycle...
Category: Auto Repair
AutoPro is a comprehensive automotive service provider. The company offers a wide range of services...
Category: Bicycle Repair
Giant Bicycles, , is a comprehensive cycling business. The company offers a range of services includ...
Category: Bicycle Repair
Beyond the Bike is a bicycle store in Dubai. The company offers a wide range of services for cyclist...
Stop&Go - Your Everyday Car Garage, , is a comprehensive automotive service provider. The company offers a wide range of services including general auto repair, auto air conditioning service, and auto electrical service. They also function as a car battery store and provide car repair and maintenance services. Additional offerings include oil change service, tire repair, tire sales, and wheel alignment service, making them a one-stop shop for various vehicle needs.
Overall Customer Sentiment:
Based on a significant volume of reviews (469 total with a 4.3 average rating), the overall customer sentiment towards Stop & Go Motor City appears largely positive. Many customers express satisfaction with the quality of service, efficiency, and pricing. However, a notable minority of reviews highlight significant negative experiences, particularly concerning damage to vehicles and perceived dishonesty regarding necessary repairs.
Service Quality and Strengths:
Recurring positive themes include the expertise and professionalism of the mechanics, efficient service delivery, and reasonable pricing compared to competitors. Customers frequently commend the staff for their friendly and helpful demeanor, clear communication, and timely completion of work. Specific services like tire work, oil changes, and complex diagnostics receive positive mentions for their effectiveness. The convenient location and organized operations are also appreciated.
Areas for Improvement and Weaknesses:
Several negative reviews point to critical issues that detract from the overall positive perception. These include instances of damage to wheels during service, improper installation leading to subsequent problems (e.g., air leaks), and concerns about upselling or recommending unnecessary repairs. The handling of complaints and taking responsibility for damage appears to be an area requiring significant attention, as some customers reported a lack of follow-up or denial of responsibility.
Common Themes:
The reviews consistently highlight the importance of trust and transparency in auto repair services. While many customers feel these are met, the negative feedback underscores the impact of perceived dishonesty or negligence on customer confidence and willingness to return. Communication, both in terms of technical explanations and addressing concerns, is a key factor influencing customer satisfaction.
Final Assessment:
Stop & Go Motor City demonstrates a strong capacity to deliver effective and efficient auto repair services, as evidenced by the high volume of positive reviews and a solid average rating. Their strengths lie in technical expertise, competitive pricing, and customer-friendly interactions. However, the recurring issues of vehicle damage during service and questions surrounding the integrity of repair recommendations are significant concerns that need to be addressed proactively. To consistently deliver high-quality and reliable service, the business must ensure meticulous care is taken with vehicles, improve their complaint resolution process, and maintain absolute transparency in all repair recommendations.
After struggling with my car’s rough starting for months—and wasting time and money at another shop without results—Stop&Go fixed it in just hours! Their technician expertly diagnosed the issue, even demonstrating the cause, and confidently assured me it’d be an easy fix. Ritz, the service advisor, was incredibly patient, transparent about costs, and kept me updated throughout. They even fixed a loose screw I hadn’t noticed! Fair pricing, honest service, and real expertise. My go-to garage from now on. Highly recommend!
Awful; bought and installed tires here 4 months ago and already had the following issues:
1- the tires were not balanced and I had to go in again for balancing
2- the installation was not clean, causing the tires to leak air and require reinstallation somewhere else
Damage to both of my alloy wheel protectors after they changed 2 tires for which they wont take responsibility or offer to put right. Definitely wont be returning to this garage again. Avoid!
Go there if you want scratched and damaged wheels.
Unfortunately I took my car for a puncture repair, told the gentleman to very very careful when doing the job and to protect the wheels so the paint does not get damaged. I come back 30 minutes later to a completed distorted wheel paint.
To top it off, they promised to get back to me on how to address this and so far nothing but “we will check and call you”
Edit - Top top this off; the area they repaired is leaking again.
Additionally when the manager saw the wheel, he immediately denied it was them who damaged my wheels.
What an absolute waste of money, these guys are absolute scam.
I attended Stop & Go Motor City this week and was met by a very friendly and helpful gentleman at the front desk, he gave me a choice of options for the issue I had, his crew remidied the issue in good time and left one happy customer. Thank you all for an excellent service, much appreciated & I will not hesitate to return. Scott Cooper
I went for an oil change. When I collected the car, they strongly advised me to not drive the car, since -according to them- the brake pads were almost completely gone. I followed their suggestion and asked them to order the replacement pads. Since the order was taking a lot of time (a week), I decided to check the pads myself and realized that the rear ones were almost completely new and the fronts had normal wear but nowhere near end of life. I used to trust this workshop blindly on the 2018 2020 era.
I went there today and ask them to check why the engine is showing this sign and they told me that even if we going to touch your car you have to pay 150 aed to check
Very bad experience unprofessional staff
I’ve been doing my service and check ups with them quite some time now and i am satisfied, because they deliver the parts on time and gives you reasonable price. Their mechanic team is well trained and knows what they’re doing and the location also is very convenient away from my home. Thank you and keep up the good work. Their managing guy named RITHESH likes to reply in all CAPS in your message but its all good, you dont have to think that hes angry on you, its just how his phone works 😂 peace!
Really, great team at stop and go. The workers are really friendly and helpful. I done my tires with them and car breaks, and everything was fast. The prices were quite good from other places I checked out before purchasing.
Well managed and organized. They respect appointments and time for delivery and handover. Very professional and efficient service. Nearby free parking, and plenty of restaurants and cafes.