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Appliance Repair
Sharaf DG Mankhool
Category: Appliance Repair
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Category: Mobile phone Repair
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Sharaf DG is an electronics store offering a wide range of products and services. The company offers consumer electronics, home appliances, IT products, and mobile phones. Customers can find everything from televisions and refrigerators to laptops and smartphones. Beyond product sales, the company offers installation services for appliances and electronics, as well as repair services for various devices. They also provide extended warranty options and technical support to ensure customer satisfaction. The company aims to be a one-stop shop for all electronic needs, providing both products and comprehensive support services.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards slightly negative based on the provided sample reviews and the average rating of 3.7 out of 5 from a large pool of 1677 reviews. While some customers report positive experiences with helpful staff and efficient service, a significant portion express strong dissatisfaction, particularly concerning product quality and after-sales support.
Service Quality:
Service quality is inconsistent. Positive feedback highlights knowledgeable and helpful sales staff, as demonstrated by instances of going the extra mile to explain product features and assist with processes like VAT refunds. However, negative experiences point to significant issues with product quality (receiving potentially used or damaged items) and extremely poor after-sales service, including refusal to exchange faulty products and failure to honor warranties. The lack of effective resolution for product issues and rude customer service in some cases significantly detracts from the overall service quality.
Common Themes:
Recurring positive themes include helpful and knowledgeable sales personnel. Conversely, prominent negative themes revolve around the quality of products sold (suspected second-hand or faulty items) and a severely lacking after-sales service, characterized by unhelpful staff, difficulty with exchanges and warranty claims, and a perceived lack of accountability.
Final Assessment:
Based on the available data, the business demonstrates strengths in its initial sales interactions, with some staff providing commendable service. However, the significant number of negative reviews, particularly concerning product quality and after-sales support, indicates a critical weakness in delivering a consistently high-quality and reliable service experience. While the average rating suggests a moderate level of satisfaction across the broader customer base, the severity of the negative feedback regarding product issues and warranty fulfillment raises concerns about the business's reliability and commitment to customer satisfaction beyond the point of sale. Potential customers should be aware of the reported inconsistencies in product quality and the challenges faced by some customers with after-sales service.
Extremely Disappointed – Worst After-Sales Service! I purchased a V-Walk screen guard (VWS23ULTRABNDL CLR Case+S&L S23U) for AED 169 from Sharaf DG Mankhool, which came with a 1-year replacement warranty. Right after purchase, the screen guard showed color changes and peeled off within days. When I went for a replacement, I was given the worst customer service experience! No stock at Mankhool, sent to Dubai Mall, then to Ibn Battuta, where a replacement failed to work with the fingerprint sensor, then to BurJuman, and finally back to Mankhool—all this with no solution after TWO months! Sharaf DG has completely failed to honor the warranty and has wasted my time, effort, and money. I have been forced to use my phone without a screen guard for over two months, leading to damage to my device. Even after multiple emails and follow-ups, no proper response or action has been taken. This is by far the worst after-sales service I have ever experienced. If you value your time and money, avoid purchasing warranty-backed products from Sharaf DG! I will be escalating this to consumer protection authorities. Highly disappointed and NOT RECOMMENDED! 🚫
I bought a mobile for my father - Oppo Reno 13 F 5G from Sharaf DG mankhool branch. Really appreciate the guidance from team and effort they took to re-issue the invoice to facilitate vat refund on visit visa. Thank you Zakir and team for all the support and best service! We have always been buying from same place for electronics. My personal experience was very good, each time!!
I got new phone before yesterday and I paid in sharaf dg in this branch and they said they will send the next day by delivery and I received it dirty and I came to the same branch to change but they are not accepting. VERY rude customer service no one tried to help. Looks like second hand to me
I got the new iphone 16 2 days ago and it was second hand because the box was very dirty, so i went back to sharaf DG and told them to give me a new phone, and they refused and asked me to pay extra 1000. I called apple to make sure and i gave the serial number and they told me that this iPhone was purchased 13 December 2024. But i paid the full amount and they told me that this is a new iphone. They lied and scammed me and they are not returning my money or giving me a new iphone
Visited their mankool showroom this evening. It was very brightly lit and well designed. I was inquiring about the new mobile Nothing 3a. Highly impressed with their salesperson, Mr.Bilal who went the extra mile to explain me this phone features.
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