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Auto Repair
AutoPro - 7005
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AutoPro - 7005, , is a comprehensive automotive service provider. The company offers a wide range of services including general auto repair, auto air conditioning service, and auto electrical service. They also specialize in auto spring repair, brake services, and provide a selection of car batteries. Customers can rely on AutoPro for routine car repair and maintenance, oil changes, and tire services. Additionally, the company offers chauffeur services.
Customer Review Summary
Overall Customer Sentiment:
Based on a large volume of 425 reviews with an average rating of 4.5 out of 5, the overall customer sentiment towards this business is largely positive. The high average rating suggests a strong level of customer satisfaction across the services offered.
Service Quality:
While the majority of reviews indicate positive experiences, some areas for improvement in service quality are evident. Instances of unresponsiveness to customer calls, lack of road assistance despite proximity, and issues with service availability (e.g., out-of-stock materials) have been noted. However, positive feedback highlights good service from specific staff members and helpful guidance, particularly in areas like tire changes and general car service.
Common Themes:
Recurring positive themes include good service from proactive staff in certain departments (washing, service station) and helpfulness from specific individuals. Negative themes center around communication issues, lack of immediate assistance in critical situations, and occasional inconsistencies in service delivery or material availability. Wait times also appear to be a point of concern for some customers.
Final Assessment:
Considering the high volume of positive reviews and the strong average rating, this business generally delivers high-quality and reliable service. The positive feedback significantly outweighs the negative comments. However, addressing the identified weaknesses in communication, emergency assistance protocols, and ensuring consistent stock availability would further enhance the customer experience and solidify the business's reputation for reliability. The business demonstrates strengths in various service areas and benefits from positive interactions with many of its staff members.
I have a battery from this branch. Which is under warranty and it was showing warning sign. While incase on the way to get it replaced my car got off mid way. When I called this branch for assistance no one responded for 1 hour. And customer care guy said he cannot provide road assistance if I am stuck on raod. I was just 50mtrs away from this branch.
I went AutoPro for My car service.really good service.staff also very gud beahaving Mr Santosh and Farooque and the senior mechanic Mr Aneesh
I'm so sad. It's very disappointing. I swear I tried for three weeks to tint my car. 1- The people were not professional. 2- It's not working. He told me my car needs three materials. Why? They are out of stock.
The line here is never ending. The washing staff and the service station staff are good and proactive. The vacuum bay staff is too lazy and always gloomy for some reason.
Very Good service excellent customer service.last day I change my tyre there staff guide me very well.and prize also comfortable
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