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Computer Repair
Key Information Technology - Dubai
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Key Information Technology - Dubai, , is a business that offers a range of technology services. The company offers computer repair services, addressing issues with hardware and software. They also offer services related to computer hardware, potentially including manufacturing or distribution. Key Information Technology provides comprehensive computer support and services, assisting clients with various technical needs. Furthermore, the company offers computer security services, helping to protect systems and data from threats.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the high average rating of 4.4 out of 5 from 84 reviews. However, a significant negative sentiment is evident in some reviews, particularly concerning order fulfillment and employee relations.
Service Quality:
While some customers praise the technical and sales teams, highlighting them as friendly and supportive, others report severe issues with service quality. Specific concerns include delayed orders, incorrect product delivery, and unprofessional interactions with management. The range of services offered, including hardware, software, and infrastructure solutions, is seen as a strength by some.
Common Themes:
Recurring positive themes include the breadth of IT solutions offered and a positive internal work environment described by an employee. Conversely, negative themes center on significant delays in order fulfillment, issues with product accuracy (e.g., color), and highly critical feedback regarding management and employee treatment, particularly concerning final settlements and legal disputes.
Final Assessment:
Based on the available data, the business appears to deliver a generally positive experience for a majority of customers, as indicated by the high average rating. However, the presence of strongly negative reviews highlighting critical failures in order fulfillment and concerning employee practices suggests significant inconsistencies in service delivery and internal operations. While the business offers a comprehensive range of IT solutions, potential customers should be aware of the reported issues and consider them in their decision-making process. The business should address the reported problems with order processing and management conduct to ensure consistent high-quality service and maintain its positive reputation.
Best place to work! They drive positive values and are committed to excellence. The work environment is so social, open and honest, it encourages employees to focus on core products and strengths. Happy to be a part of it. KIT rocks!
Kit is premier IT solution providers . One in Dubai to unveil the latest offerings from Micros-Fidelio. Supporting technical team and friendly sales team.
One stop shop for hospitality solutions. Starts from software, hardware (EUDs), hosting solutions, network infrastructures, backup & storage, cloud and many more required for the industry.
The worst purchase ever. I placed an order on the 7th of June for Latitude laptops and paid almost $6000 for them. Today is the 16th of September and the laptops still have not arrived. The consultant didn't place the order on time I guess, so we have to wait such a long time plus on top of that, the color of the laptops is not what we ordered. Her manager is very impolite and not careful with clients. Honestly, not recommend it at all. Better to order in the USA and get it faster
Worst service provider. Worst employer. Worst executives. This is a fraud co. Exploitation of employees who resigns. They are worst when it comes to final settlement. Drags employees to court and delays their payment to the employees for his hard earned money. This organisation spoils carrier of the employees.
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