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Electronics Repair
SaniService
Category: Appliance Repair
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SaniService is a company that offers a comprehensive range of services for maintaining healthy and hygienic environments. The company offers air duct cleaning services to improve indoor air quality and system efficiency. For pest management, the company offers pest control services to address various infestations. SaniService also offers sanitation services, ensuring thorough cleaning and disinfection. Additionally, the company offers services related to water quality, including being a water filter supplier and a water softening equipment supplier. Finally, the company offers water tank cleaning services to maintain clean and safe water storage.
Customer Sentiment:
Overall customer sentiment is largely positive, as reflected in the high average rating of 4.6 out of 5 across 246 reviews. Many customers express high satisfaction with the quality of service, professionalism of the teams, and the thoroughness of the cleaning process, particularly for AC and duct cleaning. However, a notable minority of reviews highlight significant negative experiences related to pricing transparency, appointment management, and post-service issues.
Service Quality:
Based on the provided reviews, the core service delivery, specifically AC and duct cleaning, appears to be of high quality. Customers frequently commend the teams for their attention to detail, protective measures taken to prevent damage, and the noticeable improvement in air quality and system efficiency after cleaning. The negative feedback primarily concerns issues outside of the cleaning itself, such as resolving post-service problems and the initial sales/quoting process.
Common Themes:
Recurring positive themes include the professionalism and courtesy of the service teams, the comprehensive nature of the cleaning, and the protective measures used within homes. Negative themes consistently revolve around pricing opacity, unexpected costs or package requirements during the quoting stage, appointment cancellations or rescheduling issues, and difficulties in resolving post-service technical problems. There is a perceived disconnect between the high quality of the cleaning service itself and the customer experience during the sales and follow-up phases.
Final Assessment:
Sani Service demonstrates a strong capability in delivering high-quality AC and duct cleaning services, which is a significant strength and likely contributes to their high overall rating. The positive reviews highlight a reliable and effective service execution. However, the negative feedback points to critical areas for improvement in customer communication, particularly regarding pricing and service scope during the initial contact, and in their post-service support and problem resolution processes. While the core service is commendable, inconsistencies in the customer journey outside of the direct cleaning service detract from an otherwise positive perception. To consistently deliver a high-quality and reliable service experience, addressing the issues related to transparency, scheduling, and follow-up is crucial.
At last a company which does a fully comprehensive service. The house was protected with cardboard and plastic wrap everywhere, the team were courteous and did a great job cleaning up. Vacuum, brushing and mopping all done so a clean house afterwards. Very good job on the AC units and new ceiling hatches and all completed in 1 day. Great team, great service and a breath of fresh air compared to so many other contractors. Thank you!
Don’t believe in this ad. They are talking about free inspection but all they do is talking about money when they call you. He clearly told me that the inspection consiste in counting the bedrooms and ac units that we have to give a quot and not any other thing. Pure deception
Dreadful they made an appointment
with us, we waited several days without ac (which is rather hot and inconvenient) then they cancelled it. They stated they had tried to call with no response which was not true. When I called them and asked why my appointment was cancelled they stated, ‘we want you to clean and/or fix all ac units in the house otherwise we won’t come out.’ Could’ve told us that at the time of the booking, we would have moved on to a less greedy ac repair company. But how odd would it be to have something wrong with all three ac units. And despite just having them serviced you have to get them all serviced again because something has gone wrong with one of them? Epitome of over charging!
Honestly so happy to have chosen SaniService to do deep clean in our AC - the service and attention to details was incredible. The team Shajesh was super professional and helpful to explain the whole process. They covered walls, furniture so that nothing would get dirty or contaminated. Our house was completely clean after the AC deep cleaning, which was another wow factor. Thank you again, will definitely be recommending.
I had an outstanding experience with Team Naveen of SaniService! Their team did a phenomenal job deep cleaning our entire AC system — from removing mold to clearing out the ducts. The attention to detail was exceptional. They worked diligently the entire day, leaving no stone unturned, and the results were immediately noticeable — better air quality, improved cooling, and overall increased efficiency. It’s rare to come across a team so professional, thorough, and committed to delivering high-quality service. I highly recommend SaniService to anyone looking for a reliable and expert AC cleaning company. Truly 5-star service!
Team is great! Ac and duct cleaning is still ongoing ,but what I saw up to now...I am impressed. Well organized,on time, all house is covered with nylon , so furniture is fully protected. Very professional! I am looking forward to see results of cleaning. Nothing more important than clean air in house! ☺️
Telling me to install central duct dehumidifiers, then asking 525 AED to inspect, then recommending me to use stand alone dehumidifiers which i already use at home for years. If i wanted to use stand alone units, i wouldnt pay 525 AED to you for you to recommend me the same thing, i am already using them. Waste of money and time with 0 value. Total waste
They used to be the best and hence their exorbitant prices!
They came over 3 weeks ago to service all ac units.
The initial smell from the master bed ac was nearly gone but not fully gone.
But now what we are left with is three units which click on a sporadic basis. So we have now been sleeping with just a standing fan for the last 6 weeks+.
First follow-up: engineer came and said there was no noise and left.
Second follow-up: they tightened the grill in the master bed and left the other two downstairs units rattling.
Phoned them yesterday and they are sending someone in a week’s time!
This backwards and forwards is a waste of everyone’s time and effort.
I am now raging with them that they can’t even fix a simple problem!
Very bad experience. Saw their Ad about free checkup before quotation. Filled the form, received a call and for 10 mins the guy kept on describing the service to tell me at the end that before they come i need to be aware that their basic package is XX AED which was a high amount. I said fine send your people and let’s see. Then 2 hours later i get another call, from another agent, going through the same description, but now with a 1.5k higher than the original base line quotation! I canceled the whole thing. Horrible strategy! Goodluck!
We've been working with Sani Service for many years now for detailed annual AC cleaning, along with quarterly or bi-annual checks—and they continue to impress us every time. The team is extremely professional, prompt, and incredibly clean in their work, which is rare by Dubai standards. They're also highly reliable, which is why we keep coming back. We highly recommend Sani Service for anyone looking for a trustworthy and high-quality AC cleaning provider.