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Appliance Repair
Samsung Store
Category: Electronics Repair
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Samsung Experience Store is an electronics store. The company offers a wide range of Samsung products including smartphones, tablets, wearables, TVs, and home appliances. Customers can experience the latest Samsung technology firsthand and receive expert advice from trained staff. The company provides services such as product demonstrations, technical support, and device repairs. They also offer workshops and events to help customers learn more about their products and how to use them effectively. The company aims to provide a comprehensive and engaging experience for all Samsung enthusiasts.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly positive based on the average rating of 3.7 out of 5 from 79 reviews. While a significant portion of reviews highlight positive interactions and helpful staff, there are also instances of negative experiences and perceived neglectful service.
Service Quality:
Strengths in service quality are evident in reviews praising helpful and friendly staff who patiently assist with tasks like data transfer. Positive mentions of specific staff members suggest individual excellence. However, a notable weakness is the reported instance of neglectful behavior, indicating inconsistency in service delivery.
Common Themes:
Recurring positive themes include helpful and friendly staff, good promotions, and a good selection of products (JBL and Samsung accessories). The primary negative theme is inconsistent staff attitude and perceived neglect.
Final Assessment:
Based on the available data, the business demonstrates the potential for high-quality service, particularly when staff are engaged and helpful. However, the presence of negative feedback regarding staff behavior indicates a need for improved consistency in service delivery to ensure all customers receive a positive experience. While the business offers a good range of products and can provide excellent service, the reported instances of neglect suggest that reliability is not uniformly high. Addressing staff training and ensuring consistent positive interactions would likely improve the overall customer experience and average rating.
Bought a Samsung s20, with exchange offer. Service was good and staffs were very friendly. They helped me patiently to transfer all data from my old phone to the new one. They have all jbl products and Samsung accessories.
Excellent store and good promotions . Thanks to noman for the outstanding service
I went there this morning to ask a question about my Samsung phone. The staff behaviour was very neglectful. He was dealing as an Arab customer, but his attitude was just neglecting me.I am using samsung top level phone fold 6 but i didnt get any good experience from thereThis made me feel very bad
It was a pleasure meeting mr noman in manar mall samsung store . He was very friendly and helpful. Answered all my questions.
Very great experience. Staffs are all helpful.
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