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Air Conditioning Repair
Bare
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Bare Protection is a business specializing in mobile phone and cell phone accessory sales and repair services. The company offers comprehensive repair solutions, including screen repair, for various mobile devices. As a repair service provider, the company addresses a range of issues to restore functionality to damaged phones. Additionally, Bare Protection operates as a cell phone accessory store, providing customers with a selection of products to complement and protect their devices.
Customer Sentiment:
Overall customer sentiment appears to be largely positive, as indicated by the high average rating of 4.8 out of 5 across 125 reviews. However, a notable minority of reviews express significant dissatisfaction, primarily related to product quality and durability.
Service Quality:
Positive feedback highlights helpful and friendly staff, suggesting a strong point in customer interaction and service delivery. Conversely, negative reviews point to issues with the quality and longevity of protective products, particularly screen protectors and lens covers, leading to repeated visits and inconvenience for some customers.
Common Themes:
Recurring negative themes center around the poor quality and lack of durability of protective accessories, resulting in peeling, falling off, and a perceived lack of value for money. Positive themes consistently praise the helpfulness and friendliness of specific staff members and the overall service experience in comparison to other branches.
Final Assessment:
Based on the available data, the business generally provides a positive customer experience, driven by strong interpersonal service. However, there is a clear and recurring issue with the quality and reliability of certain protective products offered. While the high average rating suggests a majority of customers are satisfied, the negative feedback highlights a significant weakness that impacts customer trust and satisfaction for a segment of the clientele. Addressing the quality concerns with protective accessories is crucial for the business to maintain its high rating and ensure consistent customer satisfaction across all service areas.
Always a customer with my two old phones but when it comes to my new Iphone 16 pro max - problem occurs. They offered additional protection on lens but after a day, it fell. They have the new privacy cover which is not good quality. 3 times of coming back, and I have to buy a case because the lens keep on falling. What’s the use of the clear coat now? Wasted my time of coming back thrice. So hassle and not good experience.
Bad experience with them More than 5 times I changed the protection for my Apple Watch and the next day it was removed by itself. Bad employees in dealing and worse customer service
Perfect service. Specially Samil Salim is helpful and friendly guy 🤗
Recently, I regret choosing this shop to protect my Galaxy Note. The skin looks cheap, the fit is awkward, and it frequently peels off at the edges, ruining my phone's appearance. I could have donated the AED 150 to charity instead. The surface quality is no better than a AED 10 screen protector. Not recommended!
Service in this center is good and the staffs are friendly too compared to their Mall Of the Emirates branch. Mr. Shafi was helpful and polite too in the interactions.
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