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Mobile phone Repair
iSTYLE Apple Premium Reseller - Manar Mall
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iSTYLE Apple Premium Reseller - Manar Mall is a business that specializes in Apple products and services. The company offers a wide range of electronics, including cell phones, computers, and accessories for both. They also provide repair services for mobile phones and computers, making them a convenient one-stop shop for Apple users. Whether you're looking to purchase a new device, find the perfect accessory, or get your existing Apple product repaired, iSTYLE aims to meet your needs.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.8 out of 5 across 495 reviews. Many customers express satisfaction with the helpfulness and politeness of the staff, particularly mentioning specific employees who provided excellent service and detailed product explanations.
Service Quality:
While the majority of reviews suggest positive interactions, there are notable inconsistencies in service quality. Positive feedback highlights accommodating and patient staff who provide full attention and clear explanations. Conversely, negative reviews point to issues such as indifferent staff, pressure to purchase additional warranties or accessories, slow service, and unreasonable pricing for repairs. Some customers also reported negative experiences with staff attitude and lack of proper assessment for repairs.
Common Themes:
Recurring positive themes include knowledgeable and friendly staff, helpful assistance with product selection and features, and the business being an authorized reseller. Negative themes frequently mentioned are pressure selling tactics for warranties and accessories, slow repair turnaround times, high repair costs, and occasional instances of rude or unhelpful staff behavior, particularly at the service center.
Final Assessment:
Based on the provided reviews and overall high rating, the business generally delivers a positive customer experience, particularly in sales and product information. The staff is often praised for their helpfulness and expertise. However, the negative feedback regarding repair services, pricing, and sales pressure indicates areas for improvement. While the business appears reliable for purchasing products, the quality and reliability of their repair services and consistency in sales practices are less certain based on the mixed reviews. Potential customers should be aware of these potential inconsistencies, particularly concerning repairs and additional purchases.
Absolutely amazing experience with customer care by Mr.Hassan. Clearly explained the product features and detailed use of the product. Customer satisfaction guaranteed 👍
Exaggerated prices and very slow service. I replaced a screen and they gave me a one-week appointment and the maintenance was not completed for more than a month. If you buy a device and do not extend the warranty, be sure that you will pay huge sums of money for a very simple service.
For new launches iphone 16pro max i visited their They only sell iphone with apple care extra warranty & it’s cost more 799 aed extra …first time when i go i asked for installment they told me they will do with these extra payment for warranty & second time go with full cash they still refuse to sell iphone only ,they are same like marketing agencies , even we pay full cash payment are not selling , their attitude like they have peoples only can buy need to come their only …….be careful of paid reviews or friends … just visit their and learn from your self…..they will force you to make extra payment warranty and chargers etc….. same like blade agencies
I had a terrible experience at the iSTYLE iPhone Premium Service Center when I went to repair my iPhone. Despite their "premium" branding, the service was anything but professional.
First, the staff (at the main desk) seemed indifferent and unhelpful, barely taking the time to properly assess my phone. Instead of offering real solutions, they just pushed for expensive replacements without even trying to diagnose the actual problem.
On top of that, their pricing felt unreasonable compared to other authorized service centers.
Overall, I wouldn’t recommend this place if you’re looking for quality and professional service. It seems like they prioritize profit over customer satisfaction. Definitely not what I expected from a "premium" service center.
I have visit the shop in manar mall and I wait for a long of time since there is one employee assisting customers 🙂
If there is any option for below one star I would like to give that because today I visit the istyle store for service of my new iPhone 14 pro as its not turning on since I bought but my experience with the sale man was very bad as he really don’t know how to talk to guest.
He was not giving any proper answers and behaving rude
Johnson guy in the store was very accommodating and helpful. He can also juggle gracefully with number of customers including myself. Thanks for the great service.
One of the best Apple Premium Resellers in Ras Al Khaimah. Very good service and staff is friendly and polite. I recently purchased iPad Pro and Magic Keyboard from this store and Mr. Hassan explained me in detail about the different models and their pros and cons. Highly recommended if you are planning to buy any Apple product !
Shamma has been incredibly helpful and patient with all our questions. She gives us her full attention, providing excellent customer service. Thumbs up to Shamma! We are glad she was the one who assisted us today.
They offer many iPhones + they are an authorised reseller, so they do not scam you out of your hard earned money! Also many cases, headphones, other accessories. Also helpful staff.