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Appliance Repair
Samsung Store
Category: Electronics Repair
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Samsung Experience Store is an electronics store that offers a range of services. The company offers a wide selection of Samsung products, including smartphones, tablets, wearables, TVs, and home appliances. Customers can experience the latest technology firsthand and receive expert advice from knowledgeable staff. The company also offers repair services for Samsung devices, ensuring that customers can get their products fixed quickly and efficiently. Additionally, the company provides personalized consultations and workshops to help customers make the most of their Samsung devices.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards slightly negative based on the provided reviews and the average rating of 3.9 out of 5 from 66 reviews. While some customers report positive experiences with helpful and friendly staff, particularly during sales interactions, a significant portion of feedback highlights dissatisfaction with service center experiences and staff professionalism.
Service Quality:
Service quality, particularly at the service center, is a notable area of concern. Several reviews describe issues with staff attitude, communication, and the effectiveness of repairs. Instances of perceived rudeness, lack of problem-solving skills, and potential issues arising after service center visits (e.g., battery drain, new problems) are reported. Conversely, the sales experience is generally viewed more positively, with staff described as supportive and helpful.
Common Themes:
Recurring themes include concerns about the service center's handling of repairs, staff demeanor, and potential issues introduced after service. Communication breakdowns, perceived lack of technical expertise in resolving problems, and questionable repair recommendations (e.g., forced part replacements) are also evident. Positive themes revolve around helpfulness and support during the sales process.
Final Assessment:
Based on the available data, the business demonstrates strengths in its sales interactions, with staff being perceived as helpful and supportive. However, the service center operations appear to be a significant weakness, impacting overall customer satisfaction and potentially raising concerns about the quality and reliability of repair services. Addressing issues related to service center staff training, communication protocols, and repair procedures is crucial to improve the overall customer experience and enhance the business's reputation for delivering high-quality and reliable service.
A very bad experience that starts with the maintenance team. The prices are not fixed. I wanted to replace the screen of my mobile. They force you to replace the battery and the outer frame of the phone, knowing that there is no problem with the battery even though the healthy battery is destroyed.
For My Samsung fold 4 "wifi network connection" problem, yesterday visited AlJimi Samsung service centre for maintenance, they r not friendly, they took my phone inside and brought back after 20 minuites, They told have to replace some cable in the folding side of phone for that they will charge AED 1770.00 🙄 PLEASE DON'T BUY SAMSUNG especially Fold series. After service centre inspection of my phone, today noticed now battery drain fast & charging very slowly. I got doubt service center Since yesterday (25-9-24)my phone miniscreen not working. For a silly complaint (WiFi network connection problem) I took my phone to service centre, after their inspection now miniscreen problem battery problem
I bought a new mobile from Samsung Jimi Mall and all staff were very helpful and so friendly, specially MR. Ronald he was so helpful and supportive for the whole trade-in process. Many thanks
Manager need to have a course on how to deal with customer and solve their problem as a manager skills is poor with customer care , give him a course of handling issue and not talk l in a rude way this is not acceptable also employee refuse to give me other employee to talk to he said no one their after that their is someone / leave me on the line when am talking and talk to other employee in Hindi /
Samsung Al Jimi mall is a well managed store and the team there is supportive. I dealt with Mr. Mahmoud who deserves a praise for his attentive attitude and his willingness to answer any question. I recently switched to Samsung Electronics & it’s convincing and well priced.
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