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Computer Repair
ABMCARE Apple Authorised Service Provider - Al Ain
Category: Appliance Repair
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ABMCARE is an Apple Authorised Service Provider in Al Ain. The company offers a range of repair services for Apple products, including mobile phone repair, computer repair, and screen repair. As an authorized provider, ABMCARE utilizes genuine Apple parts and follows Apple's repair procedures to ensure quality service. Their technicians are trained to diagnose and fix issues with iPhones, Macs, and other Apple devices. Whether it's a cracked screen, battery problem, or software issue, ABMCARE provides reliable repair solutions for Apple users in Al Ain.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly positive based on the average rating of 4.2 out of 5 across 15 reviews. However, a significant portion of the provided reviews express frustration regarding communication and customer service responsiveness. While some customers praise the speed and quality of repairs, others highlight difficulties in contacting the business and unprofessional technician behavior.
Service Quality:
The quality of repair services seems to be a strength for the business, with at least one review specifically mentioning "fast repair." Conversely, the customer service aspect appears to be a notable weakness. Multiple reviews indicate issues with unanswered phone calls and a lack of responsiveness from the service team. The reliance on automated systems for diagnosis and repair, while potentially efficient, may contribute to a perceived lack of personal interaction and support.
Common Themes:
The most prominent theme across the reviews is the inconsistency in customer service and communication. Difficulty reaching the business by phone is a recurring complaint. While repair quality receives some positive mentions, the overall customer experience is negatively impacted by the perceived lack of accessibility and professional interaction.
Final Assessment:
Based on the available data, the business demonstrates a capacity for effective repairs, as reflected in the positive average rating. However, the significant and repeated complaints regarding communication and customer service responsiveness are a critical area for improvement. While the business may deliver on the technical aspects of repair, the challenges in contacting and interacting with the service team detract from the overall customer experience and raise concerns about reliability and accessibility. Addressing the communication breakdown is essential to align the customer experience with the apparent quality of the repair services offered.
I’ve been trying to call but no answer! I need to connect with the services team please!
Larry fast repair and good customer service
The best burger in alain, great service, waitresses is so friendly.
The way the technicians behave was not appropriate,the customer service of the company should be more active and more professional.Every thing is automated and technicians use the automated system to diagnose and the do the repairs.the contact number was never answered so the only option is to approach Apple because i didn’t know the the apple care+ is being handled by the third party and they were not good at this.
When I call 12 times no any response from here....Bad customer care service
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