Cookies & Privacy
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy
Electronics Repair
DG Help - Al Jimi Mall
Category: Appliance Repair
Samsung Experience Store is an electronics store that offers a range of services. The company offers...
Category: Computer Repair
ABMCARE is an Apple Authorised Service Provider in Al Ain. The company offers a range of repair serv...
Category: Computer Repair
iSTYLE Apple Premium Reseller - Al Jimi Mall is a business that specializes in Apple products and se...
Category: Appliance Repair
Hamad Store is an electronics store. The company offers a wide range of electronic products, includi...
Category: Computer Repair
7md Store, operating at Al Jimi Mall, is an electronics store. The company offers a wide range of el...
DG Help, located at Al Jimi Mall, is a comprehensive service provider specializing in electronics repair and security system installations. The company offers expert repair services for a wide range of electronic devices, including mobile phones. As an electronics repair shop and mobile phone repair shop, DG Help addresses various issues to restore functionality. Additionally, the company provides security system installation services, ensuring the safety and protection of properties. Through these services, DG Help caters to the needs of individuals and businesses requiring reliable electronics repair and security solutions.
Customer Review Summary
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4 out of 5 from 202 reviews, the general customer sentiment appears to be mixed, leaning towards positive but with significant areas of concern. While a substantial portion of customers seem satisfied, a notable number express frustration and dissatisfaction, particularly regarding specific aspects of service and product quality.
Service Quality:
The quality of service appears inconsistent across different locations and service types. While some customers report excellent service and helpful staff, others highlight issues with staff attitude, lack of assistance, and unhelpful customer service interactions. There are also concerns raised about the handling of warranty claims and the resolution of product defects, suggesting potential inconsistencies in adhering to stated policies.
Common Themes:
Recurring themes in the negative reviews include issues with product availability and delays in delivery, misleading information regarding warranty terms, refusal to honor warranty policies, and poor customer service, particularly in resolving issues. Conversely, positive feedback often mentions the availability of desired products, perceived high quality, and positive interactions with specific staff members. Pricing is also mentioned as a point of comparison, with some customers finding the business to be more expensive than competitors.
Final Assessment:
While the overall rating suggests a generally positive customer experience, the detailed reviews reveal significant weaknesses that impact customer satisfaction and trust. The business appears to deliver high-quality products in some instances, but inconsistencies in service delivery, particularly concerning warranty and customer issue resolution, detract from the overall reliability. Addressing the reported issues with product availability, warranty adherence, and customer service training across all locations would be crucial for improving customer perception and ensuring a consistently high-quality and reliable service.
Best ever place of getting what you need. It is somewhat pricey, but high quality with super guarantee. Excellent customer service. Thanks Andy for all your help.
I had a terrible experience with Sharf DJ Shop's mobile phone service when I purchase new phone from them last week . The terms and conditions of the warranty were clear but the staff try to mislead me. 1. False Warranty Claims: The warranty clearly stated that I could return or exchange the mobile within one week, no questions asked. However, when I returned the phone just three days after purchase due to a major defect (no sound when receiving notifications), they refused to honor the warranty. 2. Defective Product: After acknowledging that there was a significant defect in the mobile, instead of offering an exchange as promised, they insisted on fixing the software. This is unacceptable, especially since the warranty terms allowed for an exchange even if there were no issues. 3. Poor Customer Service: I tried to explain that the warranty explicitly gave me the right to return or exchange the phone within one week, especially with such a big issue, but they were completely unhelpful and dismissive. Overall, I feel tricked by Sharf DJ Shop. Their refusal to honor the warranty and the poor customer service left me extremely frustrated. I would strongly advise others to avoid doing business with them.
Instead of decreasing the prices for the old staff they are increasing it. Very big difference from their prices and the prices of the other shops in the market. I was a customer there after today experience not any more
The management can review the customer reviews. I visited many Sharaf DG showrooms in Dubai, services were excellent. But in Al Ain Jimi mall showroom I felt the service staff attitude very bad. There were a number of staff, no body is there to answer my questions. I visited twice (in 2022 and 2024) and there were no change in the customer service. It’s a humble request to the management to consider this. As a hopeful customer i wish you all the very best.
Unfortunately, Sharaf DG Company does not care about the customer and sells the devices, and they are not available on the basis that it will be available within a period of two weeks (the word available in a clear and green color appears on the site) and once you contact customer service, you are asked to end the period and after waiting, the period is extended for two weeks again with the excuse of not arriving the shipment from the responsible company (this proves the sale of unavailable devices) and because of this delay you request to cancel this request to cancel and it turns out that the refund of the amounts needs another two weeks. All these problems and the customer does not get a result
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy