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Auto Repair
ROZ Design
Category: Auto Repair
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ROZ Design is a business that specializes in providing comprehensive auto tune-up services. The company offers a range of services aimed at optimizing vehicle performance and longevity. These services typically include engine diagnostics, spark plug replacement, air and fuel filter changes, fluid checks and top-offs, and ignition system inspections. ROZ Design focuses on ensuring that all components are functioning correctly to improve fuel efficiency, reduce emissions, and enhance overall driving experience. Their expertise in auto tune-ups helps vehicle owners maintain their cars in optimal condition, preventing potential issues and extending the lifespan of the vehicle.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.8 out of 5 from 33 reviews. Many customers express high satisfaction with the quality of work, particularly regarding interior modifications and customization.
Service Quality:
Strengths highlighted in the reviews include "super immaculate precision in details," "excellent workmanship," and the ability to achieve results "far away above expectation." Specific praise is given for custom leather work and matching original or desired aesthetics. The business is recommended for classic vehicle restoration and modifications. However, there are notable negative reviews citing unprofessionalism, damage to vehicles, and slow service, suggesting inconsistency in service delivery.
Common Themes:
Positive themes revolve around the quality of craftsmanship, attention to detail in interior work, and successful customization projects. Negative themes center on unprofessional behavior, potential for vehicle damage, and inefficiency in service speed. The owner, Raed, is mentioned positively for his work but also negatively in the context of unprofessionalism.
Final Assessment:
Based on the provided reviews and overall rating, the business appears to excel in specialized interior customization and restoration, leading to high customer satisfaction in these areas. However, the presence of significant negative feedback regarding professionalism, potential damage, and service speed indicates areas for improvement. While the majority of customers report positive experiences, the negative reviews raise concerns about consistency and reliability, which potential customers should consider. The business demonstrates the capability for high-quality work but needs to address issues related to professionalism and operational efficiency to ensure a consistently positive customer experience.
Great Job done by Roz Design. Interior was black n Dull. Custom made with Italian Leather that matched with Body Color. Car looks fresh n Green :) Highly recommended Shop.
I want to give Raed from ROZ Design a big thank you for a great job done! I’m SUPER pleased with the leather seats, excellent workmanship! Thanks!
If you own a classic vehicle and do not want to risk renewing and returning its seats, or want to modify your vehicle, I strongly advise you to visit the workshop and meet Mr. Raed Al-Saadi.
Not recommended. Quite frankly, I can’t imagine any of these positive reviews are even genuine. These guys are extremely unprofessional. Especially the ‘owner’ - Raed. He has a split personality. Even the guys working there told me he has issues. They cause damage to the car and then try to cover it up. Only to realize later / after leaving and by then, it’s too late. Stay away - in my opinion, it’s better to choose somewhere more professional and pay a bit extra.
Super immaculate precision in details and matching the originality of the car , the result was far away above my expectation adding a special red touch in the overall design specially with the material used and the stunning finishing of the assembly
These guys did a very good job of adding some extra foam to my Jaguar F-Type performance seats as I found them too hard and uncomfortable. Work was done quickly and as agreed. Thank you.
Very slow. Change of four tyres took nearly 2 hours because some of the crew were taking a nap.
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