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Auto Repair
Radical Custom Garage LLC
Category: Auto Repair
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Radical Custom Garage LLC is a business specializing in a range of automotive and outdoor services. The company offers comprehensive auto repair shop services, addressing various mechanical issues to keep vehicles running smoothly. Their auto body shop provides expert repairs for damage, restoring vehicles to their original condition. Additionally, the company offers professional auto painting services, allowing customers to refresh or customize their vehicle's appearance. Beyond automotive, the company also operates as a camping store, providing gear and supplies for outdoor enthusiasts.
Customer Sentiment:
Overall customer sentiment appears to be overwhelmingly positive, as indicated by the high average rating of 4.9 out of 5 across 131 reviews. The provided sample reviews, while limited, reflect this trend with multiple instances of strong recommendations and satisfaction. However, a significant negative review highlights a contrasting experience, suggesting potential inconsistencies in service delivery.
Service Quality:
Based on the positive reviews, the business is perceived as providing high-quality service, particularly in specialized areas like off-road and overland vehicle modifications. Customers praise the staff's knowledge, professionalism, and ability to address complex issues. Specific mentions of detailed planning, clean execution, and effective problem-solving contribute to this positive perception. Conversely, the negative review details significant issues with project timelines, quality of work (leaks, electrical problems), and communication regarding parts and procedures, indicating potential shortcomings in managing larger or more complex projects.
Common Themes:
Recurring positive themes include expertise in off-road vehicles, professional and knowledgeable staff, friendly service, and successful resolution of previously unresolved car issues. The negative feedback centers on project delays, poor quality of specific work (electrical, insulation), lack of transparency in costs and procedures, and perceived incompetence or unprofessionalism in handling issues.
Final Assessment:
Based on the available data, the business generally delivers high-quality and reliable service, particularly for standard repairs and specialized off-road modifications, as evidenced by the high average rating and numerous positive testimonials. However, the detailed negative review raises concerns about the business's capacity to manage extensive, multi-faceted projects effectively, potentially leading to significant delays, quality issues, and customer dissatisfaction. While the majority of customers report positive experiences, potential clients undertaking large-scale custom work should exercise caution and seek clear communication and detailed project timelines.
Absolutely amazing service. Wael and his team gave a great service. I have not had great success in fixing my car until I came here. They are definitely the car doctors and will fix any of your problems/issues/concerns. Wael also takes the time to explain everything to you and makes sure you understand before he fixes it. You can trust the team here. I have recommended them to all my friends and colleagues. Thank you for your service Wael and Team 🤙🏽
Best recommended garage in UAE I've visited many garages before in Dubai/Sharjah and paid a lot without satisfaction, until finally I was referred by 2 friends to Radical Custom and jackpot found what I exactly needs: - friendly environment - professional advice on every part - Extremely professional and very knowledgeable especially in OFFROAD. - simply they understand what the car needs :) - Affordable price 👌 Conclusion: they know what they are doing and I'm extremely satisfied
Classic high rated garage that’ll only serve to drain your wallet and deliver half done job
I was sold because they kept saying their a garage that thrives on solutions to offroad and overland builds
Keep in mind the car had just done an engine rebuild and was working perfectly at the time of dropping it.
The custom gull wings negate the insulation job since it leaked water inside and the noise level is near to an open window.
My story with the garage,
I handed the car in late January 2024
Extensive job list
- custom front bumper
- changing color paint job( inside & out)
- custom roof rack w/ awning & shower tent
- full insulation
- gull wings rear window
- repainting the car exterior floor
- 2 drawers installation
- custom water tank w/ filteration
This was a project car the garage promised to deliver in 3 months, unfortunate weather conditions like the heavy rain pushed back for a few weeks
After 5 months the car was still not done.
6 months in all the fabrication and exterior is done
It took over 2 months to finish the electrical work ( 1 dc charger , 100Ah battery, inverter )
After a whole month of near daily visits to the garage, pushing by hiring outside contractors ( paid by myself) to build the water system that was promised to be handled by the garage.
Ultimately the car was delivered a mess mechanically and interior wise.
swapped 3 used alternators with them, still wasnt fixed. ( remember 2 months for electrical work)
Overheating engine, they “serviced the radiator” and put it back, issue wasnt fixed.
Keep in mind im open to upgrading anything, yet the garage had asked me to get the parts used parts while they test and trailed, ultimately im paying for parts delivered from and to sharjah.
They didnt apply for clearance to paint the car through the dubai police app and i ended up paying 800AED fine
I ended up re doing all the electrical wiring at another shop because the car would drain itself constantly with new batteries and the whole dual battery system wasnt protected ( running direct to the makn battery without a breaker/fuse)
I really could type alot of examples on how theyre
1/ incompetent
2/ unprofessional
3/ predatory business
4/ betrayal of trust
Ultimately writing this review to prevent anyone having to go through what i went through
Im pretty sure i have grounds for legal action to be taken, so i advise the management to not deny without providing proof that would contradict what i presented.
Classic high rated garage that’ll only serve to drain your wallet and deliver half done job I was sold because they kept saying their a garage that thrives on solutions to offroad and overland builds Keep in mind the car had just done an engine rebuild and was working perfectly at the time of dropping it. The custom gull wings negate the insulation job since it leaked water inside and the noise level is near to an open window. My story with the garage, I handed the car in late January 2024 Extensive job list - custom front bumper - changing color paint job( inside & out) - custom roof rack w/ awning & shower tent - full insulation - gull wings rear window - repainting the car exterior floor - 2 drawers installation - custom water tank w/ filteration This was a project car the garage promised to deliver in 3 months, unfortunate weather conditions like the heavy rain pushed back for a few weeks After 5 months the car was still not done. 6 months in all the fabrication and exterior is done It took over 2 months to finish the electrical work ( 1 dc charger , 100Ah battery, inverter ) After a whole month of near daily visits to the garage, pushing by hiring outside contractors ( paid by myself) to build the water system that was promised to be handled by the garage. Ultimately the car was delivered a mess mechanically and interior wise. swapped 3 used alternators with them, still wasnt fixed. ( remember 2 months for electrical work) Overheating engine, they “serviced the radiator” and put it back, issue wasnt fixed. Keep in mind im open to upgrading anything, yet the garage had asked me to get the parts used parts while they test and trailed, ultimately im paying for parts delivered from and to sharjah. They didnt apply for clearance to paint the car through the dubai police app and i ended up paying 800AED fine I ended up re doing all the electrical wiring at another shop because the car would drain itself constantly with new batteries and the whole dual battery system wasnt protected ( running direct to the makn battery without a breaker/fuse) I really could type alot of examples on how theyre 1/ incompetent 2/ unprofessional 3/ predatory business 4/ betrayal of trust Ultimately writing this review to prevent anyone having to go through what i went through Im pretty sure i have grounds for legal action to be taken, so i advise the management to not deny without providing proof that would contradict what i presented.
Definitely fake reviews. The arrogance on the phone and lack of transparency on the costs for a specific service that other garages told straight away (if you do not know how much you charge for a requested service, it is disturbing) tell you they want to see your face first on how much they can charge you.
Great place to restore or upgrade your car. Great knowledge about off road vehicles. I did some Engine work, suspension, paint job and interior. The quality is way better than any garage I've been to in Dubai for the last 8 years.
I'm doing a complete restoration and upgrade of my 1975 Volvo c303, installing AC, auxiliary 12v leisure system with inverter and 200amp batteries, audio system, molle panels, electronic distributor, air compressor, painting, etc... and I'm impressed with the quality of the work, the planning with 3d software, the design skills, the clean execution and the competency of the staff. Highly recommended!