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Auto Repair
Honest Auto Care
Category: Auto Repair
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Honest Auto Care is an auto repair shop that offers a comprehensive range of services to keep vehicles running smoothly. The company offers general maintenance, including oil changes, filter replacements, and fluid checks. They also provide more complex repairs such as engine diagnostics and repair, brake service, suspension work, and electrical system troubleshooting. Additionally, Honest Auto Care offers tire services, including mounting, balancing, and alignment. Their services cater to a variety of vehicle makes and models, aiming to provide reliable and efficient automotive care.
Customer Sentiment:
Overall customer sentiment is mixed, with a significant portion expressing high satisfaction while others report negative experiences. The average rating of 3.8 out of 5 suggests a generally positive perception, but the presence of strongly negative reviews indicates areas for improvement.
Service Quality:
Positive reviews frequently highlight excellent mechanical and paint work, professionalism, and attention to detail. Customers appreciate thorough checks and fair pricing for these services. Conversely, negative feedback points to significant issues with car wash services, including dishonesty, missing items, and poor quality. There are also concerns raised about repair quality and the need for repeat visits.
Common Themes:
Recurring positive themes include the quality of mechanical and paint work, professionalism of staff (particularly Mr. Adil), and perceived value for money in certain services. Negative themes consistently revolve around the car wash service, specifically dishonesty, prioritization based on car brand, missing items, and poor execution. Communication issues and delays are also mentioned in negative reviews.
Final Assessment:
Based on the provided reviews and overall rating, Honest Auto Care appears to deliver high-quality service for mechanical and paint work, earning strong recommendations in these areas. However, the car wash service is a significant weakness, plagued by issues of dishonesty, inconsistency, and poor customer experience. While the business demonstrates strengths in certain areas, the negative feedback regarding car washes and some repair experiences suggests that reliability and consistency are not uniform across all services. Potential customers should consider these factors when choosing Honest Auto Care, particularly if their primary need is a car wash. The business has acknowledged and is reportedly working on improving service based on feedback.
Excellent service at Honest Auto Care! I brought my car in for mechanical work and paint, and I couldn’t be happier with the results. The team was very professional, honest, and the quality of work was outstanding. On top of that, their prices are the best I’ve found in Dubai — great value for both mechanical and paint jobs. Highly recommended for anyone looking for reliable service and fair pricing!
Honest Auto Care isn't just good, they're exceptional. From their transparent pricing to their meticulous work, they've set a new standard for auto care. Truly the best I've experienced."
Honest Auto Care missing Honesty.
The voucher book is ok but when your car washed expect to see a missing items or parts.
The workers are not Honest and workers calling each other to False testimony, ignoring the complaints about the missing items
The supervisor trying to act smart on me and Not Honest at all.. Supervisor not doing any basic supervising
In the end i found the missing part in the washing area in the water drainage area
( where the supervisor didn’t were looking )
I triple dare you to prove me wrong
This time I’m lucky and to be Honest there is no next time
Honesty the car washing is bad 👎🏼
I bought my car here to get it washed inside out and fixed my lights and tires. The service was exceptional and the staff were very helpful and fast. Mr. Adil helped guide me through the experience and he gave me the best price. Overall, I suggest everyone to come and trust this place with their car as they will not regret it
I had an excellent experience with this garage. I gave my car for some services, and I was highly impressed by their professionalism and genuine approach. They performed thorough checks beforehand instead of giving an unnecessary inflated quotation, which I truly appreciated. The staff stood out with their dedication and attention to detail, showcasing their commitment to delivering neat and quality work rather than just treating it as a job for money. Their behavior towards customers was equally commendable – polite, transparent, and professional throughout. I am 100% satisfied with their service and wholeheartedly recommend them to anyone looking for trustworthy and efficient car care.
I visited them to check my car first expert sent me to another one then to other one then they asked me to wait after one hour waiting in the room alone no one came I asked them what about my car and part price they told me go now we will call, then no one call I called them they said or sorry give me 10 minutes no one call next day also give me 10 minutes also no one call till now. Seems they don't know anything or they don't care. Not recommended. I am the owner of the ford edge silver 2019 thank you
My Dear Adil, I sincerely appreciate your kindness and the professional way in which you introduced your services. Your warmth and dedication have truly impressed me, and I am delighted to continue benefiting from your exceptional service. I assure you that I will gladly recommend you to all my colleagues and family members so they, too, can experience the outstanding service you provide. Looking forward to many more great experiences with you! Best regards, Darwish
Not honest auto care. They give priority to expensive cars. My camry came first for washing. As I had their 50% off coupon, they washed the FJ cruiser first which came after my car. They delayed my car wash for 15 minutes.
Normally there is a waiting time of 1-2 hours for car wash here probably due to this bias. If you value your time, better to go with some other car wash centres.
They are liers, I don't recommend anyone to visit them, they dont know how to repair your cars. Every time you visit them to repaire something, they screw something else.,, Im tired to go back again every 2 weeks to repair what they have screwed, and if you kept your car thiere and you got dates to get it back repaired. You will go on the givien date you will find that no one touch your car yet, and thier prices higher than the market or other garages. If you are care about your car. Don't visit them. That's was because of personal experience with them. Not only one time.
Very dishonest. They will give priority based on the car brand. I have a chevrolet, since there was a mercedes after me they washed it first. I asked them to do full wash and they only did body wash and were charging me for full wash. For some reason 50% of 35 is 22 for them not sure which calculator they are using.
Update: eversince I made this complaint. I have seen a great change, they are improving their service and would defenetily give them another chance.