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Pure Zone
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Pure Zone is a cleaning and maintenance company that offers a range of services for homes and businesses. The company offers professional carpet cleaning, utilizing specialized techniques to remove dirt, stains, and allergens, restoring carpets to a fresh and clean state. For homes, Pure Zone provides comprehensive house cleaning services, covering all areas to ensure a spotless and hygienic living environment. They also offer marble contracting services, including polishing, restoration, and maintenance to preserve the beauty and longevity of marble surfaces. Additionally, Pure Zone specializes in upholstery cleaning, effectively cleaning and refreshing furniture to remove dirt, odors, and stains.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the high average rating of 4.4 out of 5 from 141 reviews. However, a significant minority of recent reviews express strong dissatisfaction.
Service Quality:
Strengths highlighted in positive reviews include efficient and thorough cleaning, particularly for specific services like sofa, carpet, and outdoor deep cleaning. Customers praise the professionalism, punctuality, and friendliness of the staff in these instances. Conversely, negative reviews point to poor workmanship, including creating new stains and damaging property. Issues with marble services and general apartment cleaning are also noted as areas of concern.
Common Themes:
Recurring positive themes include effective cleaning results for specific service types and positive interactions with staff. Negative themes consistently mention poor quality of work, particularly on subsequent visits or for certain services, and significant issues with customer service, including unresponsiveness, unprofessional communication, and difficulty in resolving complaints. Pricing is also mentioned as being high compared to competitors.
Final Assessment:
While the overall high rating suggests a generally positive customer experience, the recent negative feedback highlights significant inconsistencies in service quality and customer handling. The business appears to excel in certain specialized cleaning areas, but struggles with others and demonstrates notable weaknesses in communication and complaint resolution. Potential customers should be aware of the reported variability in service and consider the negative feedback regarding customer service and quality control, particularly for services beyond initial specialized cleaning. The business needs to address the reported issues with consistency, quality control, and customer service to ensure a consistently high-quality and reliable service experience.
I had my balcony in a very bad condition after the summer. Thanks God I found this company. They are just excepcional. They just come with a lot of machinery to clean properly deep with water and soap all the areas. Properly dry, and leave it as new. I definitely will call them again and I will recommend to other friends or people in need to leave the exterior as new for the new season coming.
I recently used Pure Zone for outdoor deep cleaning, and I couldn't be more impressed. Their team is incredibly professional, punctual, and friendly. They did an excellent job cleaning my outdoor spaces, leaving everything spotless. Highly recommend them for anyone in need of reliable and high-quality cleaning services.
If you need to clean and fix your marble, avoid this company. They will tell you they can do all you need and want, give you a quote, you accept it and later they never again respond to you, despite your constant calls and follow ups. This is was my experience with them. Unprofessional and non responsive to the level I have not seen before.
Response : I have received the quotation for the part too, I have sent you all the photos and explained very thoroughly. After all, I received quotation. The proof is there, and I can post it here too. Plus, your team came and saw the marble table themselves. You have no excuse for your unprofessional treatment to customers.
Recommended by a friend. Tried booking - need to plan ahead as work is busy. Both times I tried to fix an appointment i got a very delayed reply. Both times I had to follow up. The second time the response was very abrupt - Sun is a day off apparently. This made me research and i found the quote was about twice what other companies asked for. Not an issue - what is an issue for me and why ill be looking elsewhere is lack of response and then an unfriendly response.
Terrible customer service and professionalism from staff including their manager and supervisor. They claim to be "experts" but will give you their "expert advise" after they do the job by telling you "such stains are impossible to remove" and then they tell you that it is the customers' responsibility to know about what stains are removable.
The funniest thing is that they say they only have 3-4 complaints a year!
I highly suggest to use a different company than this one as they will do half job and then blame you for not delivering as expected.
Terrible!!!
The best cleaning experience for our 6 seater sofa and carpet!! Super efficient, delightful staff and the sofa and carpet now smells divine!!!!! A very happy customer right here
These guys do an incredible job. My garden looks brand new and sparkling clean. Totally recommend them. Lovely team, very polite and professional.
Used pure zone the 2nd time round for apartment cleaning and not happy with their services. They are over priced and don’t do a good job at apartment cleaning if you ask them for a normal clean. Very bad experience 2nd time round. Will never advise and suggest to use their services.
They always go the 1st time, not do a proper job then after that say they will send someone again and they charge again for the 2nd visit. This is not professional and unethical of them!!!
Very bad work. The worker make more stains and dirty area as they cleaned. And they broke my lamp.
Very bad work. The worker make more stains and dirty area as they cleaned. And they broke my lamp.