
Cookies & Privacy
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy
Air Conditioning Repair
Primo Maintenance Services
Category: Appliance Repair
Janaki Technical Solutions is a business specializing in appliance repair. The company offers compre...
Category: Electronics Repair
Ilaj Services is a comprehensive home services provider. The company offers a wide range of solution...
Category: Computer Repair
Servify Middle East, operating as an Apple Authorised Service Provider, is a business specializing i...
Category: Electronics Repair
Aerzen Middle East, , is a business specializing in air compressor services. The company offers air...
Category: Tire Repair
Al-Futtaim Auto Centers - Silicon Central Mall, operating under the business name Al-Futtaim Auto Ce...
Primo Maintenance Services is a business that offers a comprehensive range of maintenance and repair services. The company offers air duct cleaning, air conditioning repair, and carpet cleaning to improve indoor air quality and maintain comfortable living spaces. For electrical and plumbing needs, the company offers electrician and plumber services. They also provide floor sanding and polishing, handyman services, and house cleaning. Additionally, the company offers window cleaning services.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.6 out of 5 across 577 reviews. Many customers express satisfaction with the quality of service, particularly for AC deep cleaning and general deep cleaning. Positive feedback frequently highlights the professionalism, friendliness, and efficiency of the staff.
Service Quality:
The reviews suggest a generally high standard of service quality, with customers praising thoroughness and effective results, even on challenging tasks like removing old stains. Specific services like AC deep cleaning and deep cleaning receive repeated positive mentions. However, there are notable instances of service failures, including missed appointments, unprofessional handling of issues, and concerns about staff training and equipment.
Common Themes:
Recurring positive themes include the professionalism and courteousness of the staff, the effectiveness of deep cleaning services, and ease of booking. Negative themes center around inconsistencies in service delivery, communication issues (missed appointments, rude customer service), and concerns about the quality of work or equipment in some instances. The disparity between the high average rating and the negative reviews suggests variability in service quality or specific service types.
Final Assessment:
Based on the provided reviews and overall rating, the business appears to deliver high-quality and reliable service for a significant portion of its customer base, particularly in deep cleaning services. The high average rating strongly supports this. However, the presence of negative reviews highlighting missed appointments, communication problems, and inconsistent service quality indicates areas for improvement. While many customers have consistently positive experiences, potential customers should be aware of the reported inconsistencies. The business demonstrates strengths in staff demeanor and cleaning effectiveness but needs to address operational reliability and ensure consistent service standards across all engagements.
From booking to the final results, everything with Primo was absolutely amazing! Christina is a Gem. She carefully noted all my instructions and made the booking process so smooth. The team arrived on time and provided top-notch service. The duct cleaning was extremely thorough, and the deep cleaning team did a fabulous job, leaving no corner untouched. Even the tough tile stains were completely removed with their professional stain removal techniques. I’m super happy with the results! Highly recommended! 🙌 Thank you Primo for being the best!
Hey
I have a very good recommendation that will save a lot of time, don’t try this company : Primo Maintenance Services
They are really really bad. If I say this loud and clear is because I contracted them many times and each time they do a bad job and they give excuses until I find out that they are really really bad by reassessing their work from other companies.
Just trying to save you time and money, DONT use them :
Primo Maintenance Services >> very bad!
I don't recommend it at all, I booked appointment and no one showed up and didn't even call to inform that they will be late or to cancel. I'm the 1 who was following up to check with them. They are unprofessional.
I had a very bad experience with them. They clean the duct and filters of the Ac. And after months i was trying to clean the filters of the Ac so when i open the ceiling tiles i found that they left the filters beside the Ac coiler they did’t put it back on the rail. They are kot professional and when i speak to the costumer services “Micheal” he was so rude he said that they are kot responsible about this and he refused to give me the manager’s number.
Just got deep clean performed by Prakash, Sharif, Indriyas, Adil, Rashad, Muzambil. The place is spotlest even old rust was removed that I was told impossible by the previous cleaning service. Highly recommend. Fast and quality service.
Not in time 45 minutes late
Their tools are old and not clean
Unprofessional service
Nothings as seen on the promotion video and pictures
They don't deliver what they promised
High price low quality
The only good thing is their staf are polite and friendly
This what you'll get after their cleaning to the AC duct in your house and in the air you breathe 🤦🤧🤮
Primo is the best in AC Cleaning and Home Cleaning. Staff are very friendly and helpful and very easy to deal with. I have been their long time customer and i dont see myself booking in another company. Highly recommended. 👍
Primo's deep cleaning service was wonderful. The team were 5 people and they have arrived on time. Everybody was so kind. Each one cleaned different part of the unit. They were very fast and hardworking. They were working carefully. I recommend them highly. Thank you; Team Leader Zeeshan, Indriyas, Nadeem, Sharif and Anit Rajbiar.
Professional and courteous staff always. I annually request for their AC deep cleaning. They have one that always speak good English that will explain what they are working on and supervise the other staff. Highly recommended.👌🏾
There services used to be good but lately there performance has gone from poor to worse. They employ untrained staff and take the staff which is trained to premium level and ask for premium charges. Good way to fleece money. It’s my last month with them. If they don’t improve there are thousands other cleaning companies in Dubai.