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Auto Repair
PEAK AUTO CARE CENTRE
Category: Auto Repair
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Peak Auto Care Centre, operating under the business name Peak Auto Care Centre, is a comprehensive automotive service provider. The company offers a range of services including tire sales and service, car battery replacement, and oil changes. They also provide general mechanic services for various vehicle repairs and maintenance. Additionally, Peak Auto Care Centre offers chauffeur services.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the high average rating of 4.6 out of 5 from 556 reviews. However, a significant portion of the provided sample reviews express strong negative sentiment, highlighting a potential disconnect between the overall rating and individual experiences.
Service Quality:
Strengths in service quality are noted in efficiency, speed, friendliness, and the ability to address specific mechanical issues and tire repairs effectively. Positive experiences mention knowledgeable staff, clear explanations, and high-quality parts. Conversely, weaknesses are evident in instances of incorrect diagnoses, poor workmanship leading to further issues (like alignment problems), and a perceived lack of professionalism and care for the customer and their vehicle.
Common Themes:
Recurring positive themes include efficient service, friendly staff, and successful resolution of specific car issues. Negative themes frequently mention high or unexpected pricing, incorrect diagnoses, and a perception of the business prioritizing profit over proper service and customer satisfaction. Issues with alignment and subsequent problems requiring further repairs are also highlighted.
Final Assessment:
While the high average rating suggests a generally positive customer base, the detailed negative reviews provided raise concerns about consistency in service quality and pricing transparency. The business appears capable of providing excellent service in some instances, particularly for routine tasks and specific repairs. However, the recurring issues with diagnostics, workmanship, and perceived overcharging indicate potential areas for improvement to ensure a consistently high-quality and reliable service experience for all customers. Potential customers should consider the mixed feedback and weigh the positive experiences against the reported negative ones.
Do yourself and your car a favor and please don’t go to these guys. They gave me a huge bill along with new problems with my car that didn’t exist and when I went back to get those fixed, all they had was excuses. Eventually I had to get my car fixed from a proper agency.
I had changed all 4 tyres at the emirates road branch. They screwed up the alignment so much that ultimately the wheels had to be replaced.
They didn't change it for free offcourse and I had to get new wheels for the back.
Bad services and no point having the warranty if they offer this service.
I recently visited PEAK Auto Care Centre for my car's servicing and was thoroughly impressed by their professionalism and the quality of their service. From the moment I arrived, the staff was friendly, attentive, and knowledgeable. They took the time to explain the necessary repairs and maintenance, ensuring I understood what was being done to my vehicle. The service was efficient and thorough, with the team paying attention to even the smallest details. They used high-quality parts and offered competitive pricing, which I found to be great value for the level of care provided. My car now runs smoothly, and I feel confident in the work that was done. Overall, I highly recommend PEAK Auto Care Centre for anyone looking for reliable and excellent car service. Their dedication to customer satisfaction and automotive expertise truly sets them apart.
just don't go there for any kind of service either its normal or any maintenance and repairing or changing parts ... they are fraud . Only i came to know in my 3rd visit.. i thought it happens but they don't do any job professionally and also unexpected expensive....
Mohammad Reza did a fine job of looking after my car and advise well. Satisfied with the service.
Not a good experience at all. It used to be good but have quickly gone bad.
Thanks to Mr, Ali for support and amazing mechanical ⚙️ issue, the know there service. 👍 good job
The prices are very high there You can get all the services there related to your car They also have a nice setup
Was the worst experience ever. They care about the money only and they don’t care about you or your car. First, they started with wrong diagnosis for the problem! Which cost me much more money than it should be because i came and i know the problem ! But they refused they said they know better ! But eventually i was right but after i wasted my money on useless change of a part! Horrible experience horrible service. I will never go back there. Goin to sharja next time for more professional mechanics and cheaper parts!
We had a fantastic experience at this place for a tire repair. We were assisted right away, and the team was incredibly efficient, fast, and friendly. The pricing was very reasonable, and the work was done to a high standard. The space is spacious and clean, adding to the overall great experience. Highly recommended!