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Appliance Repair
OZONE HOME REPAIRING OF ELECTRICAL & ELECTRONIC APPLIANCES L.L.C
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OZONE HOME REPAIRING OF ELECTRICAL & ELECTRONIC APPLIANCES L.L.C. is a business specializing in appliance services. The company offers appliance repair services, addressing issues with various electrical and electronic appliances. They also function as an appliance parts supplier, providing components needed for repairs. Additionally, the company offers appliance rental services. Their services extend to general repair services and appliances customer service. They also operate as an electronic parts supplier business, offering parts for electronic devices.
Customer Review Summary and Business Assessment
Overall Customer Sentiment:
Based on the provided reviews and overall data (23 reviews, 4.1 average rating), customer sentiment appears mixed, leaning towards positive but with significant negative experiences reported. While a substantial portion of customers express satisfaction with the service received, a notable minority highlights serious issues related to communication, service delivery, and professionalism.
Service Quality and Reliability:
The reviews indicate variability in service quality. Positive feedback frequently mentions efficient repairs, quick service, and helpful staff, particularly in the spare parts and customer service departments. However, negative reviews point to significant reliability issues, including prolonged repair times, lack of communication, and instances of unprofessional conduct, such as misleading information regarding part availability and service ticket closure.
Common Themes:
Recurring positive themes include the helpfulness and welcoming nature of specific staff members and the successful resolution of appliance issues within a reasonable timeframe in some cases. Conversely, persistent negative themes revolve around poor communication, delays in service, and a perceived lack of follow-through and accountability, particularly concerning part replacements and repair timelines. The physical environment of the service center was also noted as a potential area for improvement.
Final Assessment:
While the business demonstrates the capacity to provide positive customer experiences and effective repairs, as evidenced by the average rating and positive reviews, the presence of significant negative feedback regarding communication breakdowns and service reliability is a concern. To consistently deliver high-quality and reliable service, the business should focus on improving communication protocols, ensuring accurate information is provided to customers, and addressing the root causes of service delays and unprofessional conduct. Addressing these areas would likely lead to a more consistently positive customer experience and a higher overall satisfaction level.
Extremely bad service, took the dishwasher for two weeks plus now and no one has called back and when trying to call the number they give also they won’t reply back
I recently faced an issue with my washing machine – I lost the cover of the tray where we put the softener liquid. I reached out to Electrolux, the manufacturer, and they were incredibly kind and helpful. They guided me to the service center, where I was warmly welcomed by Mr. Abdul-Jabbar, the head of the spare parts department. He greeted me, provided the cover at no charge, offered me water, and made me feel very welcome. I also had the pleasure of meeting Mr. Ibrahim Hamzeh from customer service, who was equally warm and welcoming. When I expressed interest in leaving a review, Mr. Abdul-Jabbar introduced me to Mr. JV, who helped me navigate the process. I was truly impressed with the hospitality and exceptional customer service I received from the Electrolux team here in Dubai, UAE. I highly recommend the Electrolux team for their dedication and professionalism. If it were up to me, I would love to see the Electrolux team in a larger, more comfortable service center. The current space is enclosed and could be more presentable. It would be wonderful if they had a bigger, well-decorated office to match the high quality of service they provide. It’s the least they deserve for the kindness and care they show to their customers. Thank you.
Quick and efficient service, Sujay was great to communicate with and was responsive and professional. Thank you!
Unprofessional customer service. Order for a part replacement (ID 971DU2409379) and approved the quotation to the technician Mr Abdul on Sep 24th. After that followed up 4 times, and everytime he told me parts are coming "Monday", "Thursday" , "Day after tomo" and so on. After losing hope, called the service center and they informed that Mr Abdul has closed the ticket in the backend! Complete unprofessional on service, but full professional on lying multiple times with no remorse. In the meanwhile, I am living with a fridge with a broken freezer door. They have no concern or care.
Washing machine repaired within a few days. Two visits, one to insect and another to bring the part.
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