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Auto Repair
AAR LUXE Car Care, Car Detailing, Ceramic coating, Tinting PPF in Dubai
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AAR LUXE Car Care, operating under the business name AAR LUXE, is a car care center in Dubai. The company offers a range of services including car detailing, ceramic coating, tinting, and paint protection film (PPF). Their services encompass auto body shop work, auto painting, and auto restoration, providing comprehensive solutions for vehicle appearance and protection. They also specialize in window tinting services.
Customer Sentiment:
Overall customer sentiment appears to be largely positive, as indicated by the high average rating of 4.7 out of 5 across 142 reviews. Many customers express satisfaction with the quality of work, particularly regarding painting, polishing, PPF application, and unique services like peelable paint. There are recurring mentions of professionalism, attention to detail, and a willingness to tackle challenging requests. However, a notable minority of reviews express significant dissatisfaction, primarily centered around issues with timelines, communication, and perceived poor customer service.
Service Quality:
Based on the positive reviews, the business demonstrates strong capabilities in delivering high-quality auto body, painting, and protection services. Specific strengths highlighted include the ability to restore vehicles to a like-new condition, expertise in applying protective films and coatings, and a commitment to finding solutions for complex projects. The provision of warranties and follow-up checks are also positively received. Conversely, negative feedback points to inconsistencies in service delivery, with some customers experiencing rushed or substandard work and a lack of follow-through on promised services.
Common Themes:
Positive themes consistently appearing in reviews include the quality of the finished product, the professionalism of staff (specifically mentioning Mariam and Sherif), and the willingness to undertake unique or difficult jobs. The provision of warranties and follow-up services are also frequently praised. Negative themes predominantly revolve around poor time management, lack of communication regarding delays, and instances of unsatisfactory customer service. Pricing is mentioned as both a positive (good prices) and a negative (overpriced) point, suggesting potential variability or differing customer expectations.
Final Assessment:
Considering the high average rating and the volume of positive feedback, the business appears to deliver high-quality and reliable service for a significant portion of its clientele. Their expertise in specialized services and commitment to customer satisfaction are evident in numerous reviews. However, the recurring negative feedback regarding timelines and communication indicates areas for improvement. While the business excels in technical execution for many, addressing inconsistencies in project management and customer service is crucial to ensure a consistently positive experience for all customers and fully align with a "lux" service standard.
Bad service / not in time / bad customer service
Horrible service wouldn’t waste your time dealing with these people
I had some scratches they did a great job actually in painting and polish the car looked as if its new i decided to make my steering to alcantara and the job was done good
I just got PPF foil done on my car, and I have to say, this guy did an amazing job. The quality is top-notch, and they even do a follow-up check after 10 days to make sure everything’s perfect. I checked out a bunch of other places before going with him, but honestly, he’s the best when it comes to quality, speed, and price. Highly recommend 10/10
I recently got a new 2025 Nissan Patrol and explored several options for PPF and ceramic protection. After much consideration, I chose AAR Luxe, and I’m thrilled with the decision. They delivered exceptional service with a 7-year warranty and even scheduled a follow-up after 10 days to ensure everything was perfect or fix any issues if needed. Mariam was incredibly professional and helpful from the moment I reached out until the car was delivered. The level of care and attention to detail was outstanding, and I couldn’t be happier with the results. Highly recommend AAR Luxe!
Outstanding Service & True Problem-Solvers AAR Lux is hands down the most reliable detailing shop I’ve dealt with in Dubai. I came to them with a unique challenge—applying a new peelable paint from the US that no one else wanted to try. While others said no, Sherif went the extra mile, found an expert, and delivered flawless results. Their commitment to finding solutions, not excuses, is rare. Fast, professional, and genuinely client-focused. Highly recommended!
Overpriced, and will not give you a a proper timeline of when car will be ready. There are hundreds of other shops who will do what they do with better customer service, this is no “lux”
Professional Team - Prices are good - all parts are original + warranty. been dealing with them almost 2 Years. First time I wrapped my car to black + Done a lot of parts to carbon fiber & Few months ago I decided to change the color to a special and unique color which was made by them (peelable paint). & here are some photos 👇🏻 highly recommended!
Very bad service not in the time 👎🏻
حتى نجمه وحده ما يستحقون ، تجربتي سيئة معاهم ، الي صار اني شريت سياره من الوكاله اصفار جديده ويبته عندهم عشان يصبغون الاطراف اتفقت معاه ان يسلمني السياره بعد 5 و لما جيت استلم السياره ماكان مخلصين بحجه ان محل الصبغ مسكر ، وبعدها عطيته فرصه ثانيه قالي تعال استلم باجر و استلمت السياره والشغل الي مشتغلينه سيئ ومال ( اي كلام و بسرعه بسرعه المهم ان يسلم ) وبعدها قالي هات السياره وبرجع اشتغل عليها مره ثانيه وبعيد الشغل و براضيك بجلاد حمايه في الاطراف والاضواء و سيراميك ( للاسف ما اشتغلولي عدل ولا سوو الي وعدوني فيه )
اتمنى من صاحب المحل يتواصل معاي ويحل مشكلتي معاهم
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