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Electronics Repair
MSS Electronics Trading LLC
Category: Electronics Repair
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MSS Electronics Trading LLC is an electronics repair shop. The company offers a range of services including the repair of various electronic devices. They specialize in fixing issues with smartphones, tablets, laptops, and other gadgets. Their services cover common problems such as cracked screens, battery replacements, water damage, and software malfunctions. The company also provides diagnostic services to identify the root cause of electronic device issues. They aim to provide efficient and reliable repair solutions for their customers.
Overall Customer Sentiment:
Based on a collection of 21 reviews with an average rating of 4.1 out of 5, customer sentiment towards MSS Electronics appears generally positive, although mixed. A significant portion of customers express satisfaction with repair services and product purchases, highlighting efficiency and product quality. However, a notable minority of reviews indicate negative experiences, particularly concerning the purchase of used items and perceived issues with customer service and product reliability.
Service Quality and Product Reliability:
Positive feedback frequently mentions successful repairs, such as laptop battery replacement and TV remote repair, emphasizing promptness and effective resolution of issues. Customers who purchased new or used items also reported positive experiences with product performance over several months. Conversely, negative reviews raise concerns about the quality of used laptops, instances of products being sold with defects, and a perceived lack of follow-through on commitments regarding faulty items.
Common Themes:
Recurring positive themes include efficient repair services, a good range of electronic products, and friendly staff in some instances. Negative themes consistently revolve around issues with the reliability of used products, perceived dishonesty or lack of transparency from staff regarding product condition, and unsatisfactory customer service experiences when issues arise.
Final Assessment:
MSS Electronics appears to offer reliable repair services and a selection of electronic products that satisfy many customers. The positive reviews suggest a capacity for effective technical work and the provision of functional items. However, the negative feedback, particularly concerning the sale of used goods and subsequent customer service, indicates potential inconsistencies in product quality and customer support. While the overall average rating is favorable, prospective customers should be aware of the reported issues, especially when considering the purchase of pre-owned electronics. The business demonstrates strengths in technical service but may benefit from reviewing its processes for evaluating and selling used items and enhancing its customer service response to product issues.
Don't trust these guys, specially 2 on counters. They ll sell you defective products knowingly. They ll lie to you, make false commitments and insist you to give it a try and if it didn't work, they would deliver replaced item to your doorstep. I waisted 4 hours at their shop but they didn't fix the issue. They have no sense of customer service. Any of you fell into their trap , take your product to their shop and make a big noise.
I have very good experience there I buy 2laptop & 1Mobile all are good working till 9 month to now. So I rocmanded to buy there used laptop ND mobile
I recently had my laptop repaired at MSS Electronics, where they replaced my battery. The service was quick, efficient, and highly professional. My laptop is now working perfectly! They also have an impressive range of mobile phones, laptop accessories, and other electronic gadgets. If you’re looking for quality products and reliable service, I highly recommend checking them out. Great experience overall—definitely worth visiting!
I recently had the pleasure of utilizing the TV remote repair service at MSS electronics trading in Burdubai, and I must say, I am thoroughly impressed. From start to finish, the experience was exceptional. Firstly, the staff were incredibly friendly and welcoming, making me feel at ease right away. They listened attentively to my issue with my TV remote, and assured me that they could fix it promptly. Upon receiving my repaired remote, I was delighted to find that it worked flawlessly, just like new! Their professionalism, expertise, and dedication to customer satisfaction are truly commendable. Thank you for a job well done!
Worst place to buy a laptop. I bought a used laptop for a very high price and then he promised to take back if it is faulty then he didn't.please avoid going to this place
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