Cerebral Computers LLC (Laptop/Mac Repair Center)

21a Al Raffa St - Al Fahidi - Dubai

C
Business Listing

Mobile phone Repair

Computer Repair Laptop Repair

Cerebral Computers LLC (Laptop/Mac Repair Center)

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About Cerebral Computers LLC (Laptop/Mac Repair Center)

Cerebral Computers LLC is a comprehensive computer repair and service center. The company offers expert computer repair services for both laptops and Macs, addressing a wide range of hardware and software issues. They provide essential computer support and services to keep systems running smoothly. For critical situations, the company offers data recovery services to retrieve lost or inaccessible information. Additionally, they provide printer repair services to ensure printing capabilities are restored. Cerebral Computers LLC also operates as a used computer store, offering pre-owned computers and related services.

AI Generated Sentiment, based on recent reviews:


Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the high average rating of 4.7 out of 5 across 107 reviews. However, the provided sample of 10 reviews reveals significant dissatisfaction in some cases, particularly concerning communication, issue resolution, and customer service politeness. While many customers express satisfaction with specific services like Tally Prime support, custom PC builds, and proactive laptop repairs, a notable portion highlights negative experiences.
Service Quality:
The quality of service appears inconsistent. Positive reviews praise technical expertise, proactive problem-solving (e.g., detecting failing hard drives), and successful outcomes for specific tasks like custom PC builds and Tally support. Conversely, negative feedback points to prolonged delays in resolving issues, repeated follow-ups without resolution, and a perceived lack of accountability. The handling of the CCTV DVR issue, involving multiple failed diagnoses and a lack of updates, exemplifies a significant service quality breakdown.
Common Themes:
Recurring positive themes include effective technical support for specific software and hardware issues, knowledgeable staff in certain areas (like custom builds), and successful outcomes for some repair services. Negative themes prominently feature poor communication, particularly regarding updates and availability, extended delays in resolving problems, and instances of impolite customer service. The issue with the CCTV DVR highlights a pattern of misdiagnosis and a failure to provide a timely resolution.
Final Assessment:
Based on the provided data, Cerebral Computer LLC demonstrates strengths in specific technical areas and has a generally positive reputation reflected in its high average rating. However, the business exhibits significant weaknesses in communication, issue resolution processes, and consistent customer service quality. While many customers receive high-quality and reliable service, the negative experiences detailed in the sample reviews indicate that these standards are not consistently met across all service offerings and customer interactions. Potential customers should consider the possibility of encountering communication and resolution challenges, despite the overall positive rating.

Amenities
Electronics Gender-neutral toilets Online appointments On-site services
Map
Overall Google Reviews
4.7 (107 reviews)
Review 1 of 10
Member since
May, 05 2025
Location
21a Al Raffa St - Al Fahidi - Dubai, Dubai, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 09:30 AM - 09:30 PM
Tuesday 09:00 AM - 09:30 PM
Wednesday 09:00 AM - 09:30 PM
Thursday 09:00 AM - 09:30 PM
Friday 09:00 AM - 09:30 PM
Saturday 09:00 AM - 09:30 PM
Sunday 05:00 PM - 09:00 PM
Services
Computer repair service
Computer support and services
Data recovery service
Printer repair service
Used computer store
Contact Seller
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