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Computer Repair
Danat Computer Supermarket
Category: Mobile phone Repair
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Category: Computer Repair
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Category: Mobile phone Repair
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Danat Computer Supermarket, , is a business that offers a wide range of computer and mobile-related services. The company offers computer repair services, catering to various hardware and software issues. They also function as a cell phone accessory store and a computer accessories store, providing a selection of peripherals and add-ons. Furthermore, the company offers services as a computer hardware manufacturer, a general computer store, a computer wholesaler, and a used computer store, covering the spectrum from new equipment to pre-owned devices and bulk sales.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.6 out of 5 across 122 reviews. However, a notable minority of reviews express significant dissatisfaction, primarily concerning customer service and repair processes.
Service Quality:
The majority of reviews praise the business for its technical expertise, efficiency, and successful computer repairs. Customers frequently highlight the staff's knowledge and ability to resolve issues effectively, leading to positive outcomes like improved laptop performance. Conversely, negative feedback points to issues with communication, transparency regarding repair status and pricing, and perceived lack of respect for customers.
Common Themes:
Recurring positive themes include knowledgeable and skilled technicians, fast and efficient service, and successful computer repairs. Negative themes center around poor customer service, lack of communication, inconsistent pricing, and lengthy repair times in some instances. The availability and status of physical locations also appear to be a point of confusion for some customers.
Final Assessment:
Based on the available data, the business generally delivers high-quality and reliable technical service, particularly in computer repair. The high average rating and numerous positive testimonials attest to their technical competence and ability to satisfy a significant portion of their clientele. However, the recurring negative feedback regarding customer service, communication, and transparency indicates areas requiring improvement to ensure a consistently positive customer experience for all. While technically proficient, addressing these service-related issues is crucial for maintaining a strong reputation and fostering customer trust.
"I had an excellent experience at this computer shop! The staff was incredibly knowledgeable and helped me find exactly what I needed. They provided great recommendations and were patient in explaining the technical details. The service was efficient, and the pricing was fair. I highly recommend this place for anyone looking for quality computer products and outstanding customer service."
"Terrible customer service. I inquired about the availability and price of a MacBook Pro battery, and their response was poor with no respect for the customer. It felt as though they assumed I was asking for something for free. When I asked for the brand, I received no response — they completely ignored me. It’s been two days, and I still haven’t heard back. I guess they don’t want to disclose the brand, or perhaps they’re selling low-quality products. Very disappointing."
"Terrible customer service. I inquired about the availability and price of a MacBook Pro battery, and their response was poor with no respect for the customer. It felt as though they assumed I was asking for something for free. When I asked for the brand, I received no response — they completely ignored me. It’s been two days, and I still haven’t heard back. I guess they don’t want to disclose the brand, or perhaps they’re selling low-quality products. Very disappointing."
Excellent service and customer dealing❤💖.I had a great experience with Danat group.! They have a highly competent and skilled team in place. A very professional organisation where customer is the top priority. I would recommend this company and applaud the management and team for their hard work and professionalism which has proven them to be the best company in Dubai😍🥰
I was impressed with their technical expertise and attention to detail. My laptop now runs better than ever, and I couldn't be happier with the results. I highly recommend DANAT COMPUTER for anyone in need of laptop repair or service. Thank you for your outstanding service!
Not good service. I gave my laptop for service and they estimated different price and later they are saying different things. And service coordinator he should be more professional.
The shop in the IT plaza, DSO still under maintenance while they updated it in Google as open store. Such attitude only coming from dis respective company
This is for sure the place to go for all your computer repairs. Knowledgeable, fast and polite. Sujith laptop technician immediately find out what is the issue. Eventually for a true expert like them, it’s quite easy to resolve the problem immediately, that’s why my lap top is now working as a brand new. Basically, No reason to go anywhere else for your computer repair needs. Fast, efficient, friendly. What else would a customer want? From my side 10. Excellent job and keep going on! :)😍😍
Very bad place they are tricking customer .. i gave them a graphic card to fix they kept it for 15 days, and they did not repair it, and they told me we can't repair it but in beginning they said its easy we can change ram for it and its common issue we have done it 100 time befor and every day iam call ing them they are tilling working on its under test but i took it and make complain in consumer protection .. so guys, no one trust this shop or go there to repair any thing they are just tricking people and wasting customers time
Was a good service Center but the shop is closed permanently now.
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