MRS Auto Maintenance LLC

4 3A Street - near Duty Free Ware House - Umm Ramool - Dubai

M
Business Listing

Auto Repair

Auto Repair Tire Repair

MRS Auto Maintenance LLC

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About MRS Auto Maintenance LLC

MRS Auto Maintenance LLC is a car repair and maintenance service business. The company offers a comprehensive range of services to keep vehicles running smoothly. These services include routine maintenance such as oil changes, filter replacements, and fluid checks. They also provide more complex repairs, addressing issues with engines, transmissions, brakes, and electrical systems. Additionally, the company offers diagnostic services to accurately identify problems and ensure efficient repairs. Their expertise covers various makes and models, providing reliable solutions for all automotive needs.

AI Generated Sentiment, based on recent reviews:


Overall Customer Sentiment:
Based on a collection of 10 detailed reviews and an overall average rating of 4.3 out of 5 from 225 reviews, customer sentiment appears mixed but leans towards positive. While a significant portion of customers express satisfaction with the quality of repairs and staff interactions, a notable minority report negative experiences related to repair quality, communication, and adherence to timelines.
Service Quality:
Strengths in service quality are highlighted by customers who report perfect repairs, friendly and communicative staff, and timely service delivery. Specific mentions of staff members like Mr. Akhil and Mr. Keethu suggest positive individual contributions. However, weaknesses are evident in reviews detailing poor repair outcomes, the use of non-original parts, and issues with paint quality. Instances of alleged dishonesty regarding repair methods and parts used significantly detract from the perception of consistent high-quality service.
Common Themes:
Recurring positive themes include effective communication with certain staff members and satisfactory repair results for some customers. Conversely, negative themes frequently mentioned are issues with repair quality (specifically paint and the use of non-original parts), extended repair timelines beyond initial estimates, and instances of poor communication or unhelpful responses from staff when issues are raised. The discrepancy between promised and delivered service is a significant point of concern in several reviews.
Final Assessment:
While the overall high average rating suggests a generally positive customer base, the detailed negative reviews reveal significant inconsistencies in service delivery. The business appears capable of providing high-quality repairs and positive customer interactions, as evidenced by satisfied customers. However, the recurring issues with repair quality, transparency regarding parts, and adherence to timelines in a subset of reviews indicate areas requiring significant improvement to ensure consistent, reliable, and trustworthy service for all customers. Potential customers should consider the possibility of encountering these inconsistencies despite the generally favorable overall rating.

Amenities
Wheelchair-accessible car park Wheelchair-accessible entrance
Map
Overall Google Reviews
4.3 (225 reviews)
Review 1 of 10
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4.3 (225 reviews)
Member since
May, 05 2025
Location
4 3A Street - near Duty Free Ware House - Umm Ramool - Dubai, Dubai, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 08:00 AM - 06:00 PM
Tuesday 08:00 AM - 06:00 PM
Wednesday 08:00 AM - 06:00 PM
Thursday 08:00 AM - 06:00 PM
Friday 08:00 AM - 06:00 PM
Saturday 08:00 AM - 06:00 PM
Services
Car repair and maintenance ser...
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