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Tire Repair
Tire.ae - Umm Ramool
Category: Auto Repair
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The company offers a comprehensive range of automotive services. As a tire shop, the company provides new tires for various vehicles. The company also offers tire repair services to fix punctures and other damage. For optimal vehicle performance and safety, the company provides wheel alignment services. Additionally, the company offers window tinting services to enhance comfort and privacy.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the provided average rating of 4.1 out of 5 from 282 reviews. While many customers express satisfaction with the quality of tires, pricing, and efficiency, a significant number of negative reviews highlight issues with service speed, staffing levels, and customer service interactions.
Service Quality:
Strengths in service quality include knowledgeable staff regarding tire options, fair pricing, and efficient installation in some instances. However, weaknesses are evident in the form of slow service due to insufficient manpower, instances of unprofessional and rude staff behavior, and issues with incorrect tire installations and subsequent handling of customer complaints. The use of non-region-specific tires is a serious concern raised by multiple reviewers.
Common Themes:
Recurring positive themes include good tire selection, competitive pricing, and professional installation when service is efficient. Negative themes consistently revolve around long wait times, inadequate staffing, poor customer service, and concerns regarding the suitability and quality of tires supplied, particularly at the Umm Ramool branch.
Final Assessment:
Based on the available data, the business demonstrates potential for high-quality service, particularly in tire selection and pricing. However, inconsistencies in service delivery, particularly concerning wait times, staff professionalism, and tire suitability, significantly impact the overall customer experience. While the average rating suggests a generally positive perception, the recurring negative feedback, especially regarding critical issues like tire quality and customer complaint resolution, indicates areas requiring significant improvement to consistently deliver reliable and high-quality service across all branches. Potential customers should consider the reported inconsistencies, particularly at the Umm Ramool branch, when making a decision.
Away from messy pit shops, it’s a neat place to be…. They have some good offers… one advice, please call and ensure they have the tire in stock or you will end up waiting forever.. I booked it but still made me wait for two hours! Thanks that the had a good launch overlooking the workshop
Best of the best I recommend everyone to come here and have fun or relax while your lovely car getting new tires 🛞 🤩 thank you guys for the spectacular service I loved everything here 😊 🙏
Changed my car 4 tyres.
I would like to give rating on behalf of customer service, which was very bad.
Mechanic was very rude and unprofessional.
Staff is fighting each other in-front of customers.
One of the office staff helped us to resolve the issue but still the guy was rude
Please work on guys otherwise customers will stop coming at your shop.
I am at Umm Ramool branch,
The service is very slow only 3 employees and a high flow of cars.
The team is working hard to accommodate all cars fast but manpower is not enough
You need to add more people to the crew so customers dont have to wait 2 hours
I am at Umm Ramool branch, The service is very slow only 3 employees and a high flow of cars. The team is working hard to accommodate all cars fast but manpower is not enough You need to add more people to the crew so customers dont have to wait 2 hours
I recently visited this location to have my car tires changed and had a very bad experience, including poor service from the manager, who was also inside the office. First of all, do not trust them blindly. Before leaving, make sure everything with your car is perfect. I had a tire changed here, but they installed a tire with a different pattern from the other three. I requested them to change it and asked why they used a different pattern. They told me they didn’t have the stock and that I could drive without any issues. However, I later noticed that the car was vibrating and was not comfortable to drive. When I returned to request a tire change, they ignored me and gave me an off-topic explanation. They didn’t inform me when they changed the tire pattern. After the work was done, I noticed the pattern had changed. I ended up going to Pitstop Tire Shop to replace the tire. 😔 Anyway, thanks to tire.ae (Umm Ramool team, really pathetic compared to their other branches) for your support.
I wouldn’t even given a single star, horrible experience. They sell tires which are not meant for this region. I have already complained to the authorities and they said once proved they shall take action.i am trying to get information directly from Pirelli .Thry sell non GCC tyres (rotation tyres) not meant for this region, once fixed it’s choppy ride and most importantly safety issue. Since May 2024 I informed them, they said if there is not Tyre defect then why worry? Seriously? Instead of using MO tyres meant for Mercedes they used winter tyres. I see one of the clients has already complained with similar issue. A zig zag pattern tyre
Tire AE truly exceeded my expectations. I came in for a tire replacement, and the team was incredibly helpful from start to finish. They took the time to explain the differences between brands, and I ended up going with a great set of Michelin tires at a very fair price. The installation was quick, and they even checked my alignment and brakes at no extra cost. Professional, honest, and efficient — I highly recommend Tire AE to anyone looking for top-notch tire service!”
Very good service, economical as well. And they use genuine parts (filter and oil). A very special thanks to Mr. Nasser for his kind service!
Your staff informed us to go outside to change the tire, as all the offers following the flouncer are not the same. I am really disappointed with this service, and not think about the future to come you