Mobile Outfitters

Car Fixing Dubai, , is an auto repair shop offering a comprehensive range of services. The company o...

Epass Car Workshop, a highly-rated car mechanic in Dubai, offers a comprehensive range of services....

The company offers a comprehensive range of home services. These include handyman and handywoman ser...

Cellcore Repair - Mobile & Laptops is a mobile phone repair shop that offers a comprehensive range o...

FIXERMAN is a business that specializes in a wide range of repair and support services for electroni...

About Mobile Outfitters

Mobile Outfitters is a business that specializes in mobile phone repair and accessories. The company offers a range of services including cell phone repair, screen repair, and general repair services for various electronic devices. Additionally, the company provides a selection of cell phone accessories to complement their repair offerings.

AI Generated Sentiment, based on recent reviews:

Overall Customer Sentiment:
Based on a significant volume of 217 reviews with an average rating of 4.8 out of 5, the overall customer sentiment towards Mobile Outfitters appears overwhelmingly positive. While a small number of negative reviews exist, the vast majority indicate high levels of satisfaction.
Service Quality and Strengths:
Customers frequently praise the quality of the services provided, particularly for screen protection and full body protection for various devices. Specific staff members are highlighted for their excellent customer service, described as welcoming, professional, and performing good work. The hospitality and helpfulness of the staff are recurring positive themes. The option for affordable replacements of protection is also viewed favorably.
Areas for Improvement and Weaknesses:
A notable area of concern raised in a few reviews pertains to specific staff members exhibiting poor customer service attitudes, described as arrogant or having inappropriate behavior. Issues with the durability of screen protection on certain phone models and difficulties with customer care responsiveness regarding these issues are also mentioned. One serious complaint alleges deceptive practices regarding warranty stickers, which warrants further investigation. The absence of a previously valued staff member has also led to dissatisfaction among some regular customers.
Common Themes:
Recurring positive themes include the quality of device protection services, the professionalism and friendliness of specific staff members, and overall positive experiences. Negative themes center around isolated incidents of poor staff attitude, potential issues with product durability on certain devices, and concerns about customer support and business practices.
Final Assessment:
Considering the high average rating and the large volume of positive feedback, Mobile Outfitters generally appears to deliver high-quality and reliable service, particularly in their core offerings of device protection. The business benefits from a strong reputation for good workmanship and positive customer interactions driven by many of their staff. However, addressing the negative feedback regarding specific staff behavior, ensuring consistent product durability across all devices, and improving customer care responsiveness are crucial steps to maintain their high standing and address the concerns raised by a minority of customers. The serious allegation regarding warranty stickers requires immediate attention and investigation to uphold trust and fair business practices.

Amenities

Business Hours

Services

Contact Seller

Claim This Business

Claim