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Electronics Repair
Minutes
Category: Appliance Repair
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Minutes is a repair service business. The company offers a wide range of repair services for various items. These services include shoe repair, bag repair, watch repair, and key cutting. They also provide engraving services and can repair mobile phones and other electronic devices. Minutes aims to provide convenient and reliable repair solutions for everyday items.
Customer Sentiment:
The overall customer sentiment appears largely positive, as indicated by the high average rating of 4.8 out of 5 across 482 reviews. Many customers express satisfaction with the speed and quality of service, particularly for phone and laptop repairs. However, a significant minority of reviews highlight negative experiences, citing issues with service quality, professionalism, and communication.
Service Quality:
Positive reviews frequently mention quick problem identification and resolution, effective repairs (e.g., screen replacement), and knowledgeable staff. Specific individuals are often praised for their expertise and helpfulness. Conversely, negative feedback points to instances of unresolved issues, alleged incompetence, and poor repair outcomes, particularly concerning items like luggage and shoes. There are also complaints about warranty issues and unexpected charges.
Common Themes:
Recurring positive themes include efficient service, skilled technicians, and friendly staff. Negative themes consistently revolve around unfulfilled repair promises, poor communication, unprofessional staff behavior, and issues with service consistency across different types of repairs and branches. The discrepancy between the high overall rating and the detailed negative reviews suggests potential inconsistencies in service delivery or specific areas requiring improvement.
Final Assessment:
Based on the provided reviews and overall rating, the business appears to deliver high-quality and reliable service for many customers, particularly for common tech repairs. The high volume of positive feedback and the strong average rating are significant indicators of customer satisfaction. However, the presence of detailed negative reviews, highlighting issues with specific repair types, warranty handling, and staff professionalism, suggests areas where service quality may be inconsistent or fall short of expectations. While the business demonstrates strengths in certain areas, addressing the concerns raised in negative reviews is crucial for ensuring consistent high-quality service across all offerings and maintaining customer trust.
Amazing service Super staff Ehab and Basil are great..their help and support is truly appreciated…..they greet with a smile and quality service. Thank you
Extremely bad service
The staff is rude and unprofessional
I asked to get an engraved pen with box
They delayed the design and hang up on me !!!
I called their call center, a person tried to sort it out for me and offered me to receive it from another branch (MOE), when I went there to get the gift, I found a totally different design and model!!!!
They ruined my day , NEVER depend on them if you have any event
Fake service don't believe them. They kept your devices for repair and then revert back after lame excuses without repair. DON'T WASTE YOUR TIME AND MONEY
Farhan was our technician. He resurrected my daughter’s iPhone by replacing the screens and protector. He delivered it back in records time cleaned and fix with an amazing smile. Really happy with the level of professionalism and service. Minutes also do lots of other little but essential things so will use them as my go to store in the future.
I had an amazing experience at minutes! I brought in my laptop, which was having some frustrating issues, and the team quickly identified the problem. They were professional, knowledgeable, and took the time to explain everything to me in a way I could understand. Not only did they resolve the issue efficiently, but they also gave me helpful advice on how to avoid similar problems in the future. Highly recommend them for any tech issues.
I had an issue with my Samsung S23 Ultra and visited Minutes Service Center. I was assisted by Mr. Basil, who quickly identified the problem and resolved it on the spot. I really appreciate his expertise and the excellent service provided. Great work, Mr. Basil!
If you have phone issue , this your your must ho place !! Very good staff and quick service
The place is a joke. I wonder if any of positive reviews are not fake. I had 3 luggage bags with issues: a broken wheel, lock and handle. They said these issues are not fixable and rejected to provide a written report stating that. The work is easy though -- replace the wheel, replace (or better fix) the lock, fix the handle (set in its place). According to other reviews, they are very lazy and incompetent.
They said I had lifetime warranty and then when I went to change it, they didn’t tell me that I was charged extra. Their customer service is really bad.
Very bad service, I take my shoes to repair it and they called me yesterday to collect. I take it but nothing was repaired and I PAID 80 AED FOR NOTHING.
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