Emax Al Zahia

City Centre Al Zahia 100a, Sheikh Mohammad Bin Zayed Road - 3 Level - Sharjah

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Business Listing

Appliance Repair

Computer Repair Laptop Repair

Emax Al Zahia

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About Emax Al Zahia

Emax is an electronics store offering a wide range of products and services. The company offers consumer electronics, home appliances, and IT products. Customers can find televisions, audio systems, refrigerators, washing machines, laptops, and smartphones. Emax also provides installation services for appliances and electronics, as well as repair services for various devices. Additionally, the company offers extended warranty options and technical support to ensure customer satisfaction.

AI Generated Sentiment, based on recent reviews:


Overall Customer Sentiment:
Based on a total of 321 reviews with an average rating of 4.5 out of 5, the overall customer sentiment towards Emax appears largely positive. However, a subset of reviews indicates significant dissatisfaction, particularly concerning after-sales service and issue resolution.
Service Quality:
Positive feedback frequently highlights the helpfulness, product knowledge, and politeness of sales staff, with several employees being specifically commended. Customers appreciate receiving good deals and personalized assistance during the purchase process. Conversely, negative reviews point to significant shortcomings in after-sales support, including difficulties with product exchanges, warranty claims, and the delivery of promotional items. Issues with staff availability and knowledge regarding specific services like screen protection installation were also raised.
Common Themes:
Recurring positive themes include knowledgeable and helpful sales personnel and competitive pricing or offers. Negative themes consistently revolve around poor after-sales service, lack of accountability for issues, and delays in resolving problems such as manufacturing defects or non-delivery of promised items. There is a notable disparity between the positive in-store purchase experience and the challenges faced when seeking post-purchase support.
Final Assessment:
Emax demonstrates strengths in its sales process, driven by capable and customer-oriented staff who facilitate informed purchasing decisions and offer attractive deals. However, the business appears to struggle significantly with its after-sales service and issue resolution mechanisms. The inconsistency in service quality, particularly after the point of sale, detracts from the overall customer experience and raises concerns about the reliability of post-purchase support and warranty fulfillment. While the high average rating suggests a generally positive experience for many customers, the recurring negative feedback on after-sales issues indicates a critical area for improvement to ensure consistent high-quality and reliable service across all customer touchpoints.

Amenities
Cheques Credit cards Debit cards In-store pick-up NFC mobile payments On-site services Same-day delivery Wheelchair-accessible car park Wheelchair-accessible entrance Delivery
Map
Overall Google Reviews
4.5 (321 reviews)
Review 1 of 10
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4.3833333333333 (4348 reviews)
Member since
May, 05 2025
Location
City Centre Al Zahia 100a, Sheikh Mohammad Bin Zayed Road - 3 Level - Sharjah, Sharjah, United Arab Emirates
6 Listings 0 Followers
Business Hours
Monday 10:00 AM - 11:00 PM
Tuesday 10:00 AM - 11:00 PM
Wednesday 10:00 AM - 11:00 PM
Thursday 10:00 AM - 12:00 AM
Friday 10:00 AM - 12:00 AM
Saturday 10:00 AM - 12:00 AM
Sunday 10:00 AM - 12:00 AM
Services
Electronics store
Contact Seller
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