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Tire Repair
Middle East Sun Auto Maintenance
Category: Other Repairs
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Middle East Sun Auto Maintenance, operating under the name MECARFIX, is a comprehensive automotive service provider. The company offers a wide range of services including auto machine shop work, supplying auto body parts, and providing expert auto body repair. They also specialize in auto restoration services, bringing vehicles back to their original condition. As a full-service repair business, MECARFIX handles various automotive repair needs.
Customer Sentiment:
Overall customer sentiment appears largely positive, with a significant number of reviewers expressing satisfaction with the services received. Several customers highlight positive experiences with specific individuals, particularly Mr. Ahmed, and praise the affordability and effectiveness of the repairs. However, there are notable negative reviews indicating significant dissatisfaction, including accusations of unprofessional behavior, unresolved issues after payment, and being overcharged.
Service Quality:
Based on the reviews, the business demonstrates strengths in addressing complex mechanical and electrical issues, particularly with European cars. Several customers report successful resolution of long-standing problems that other garages could not fix. The speed and reliability of service are also mentioned positively. Conversely, the negative reviews raise concerns about the consistency of service quality, with instances of unresolved problems and perceived lack of value for money.
Common Themes:
A recurring theme is the positive impact of specific staff members, particularly Mr. Ahmed, on customer experience and problem resolution. Affordability compared to other locations is also a positive point. The negative feedback centers on issues with management behavior, specifically unprofessionalism and arrogance, and the failure to diagnose and fix problems despite incurring costs.
Final Assessment:
The business appears to offer competent technical services, particularly for challenging automotive issues, and is perceived as affordable by some customers. The positive impact of key personnel is a significant strength. However, the presence of strongly negative reviews regarding management conduct and unresolved issues indicates inconsistency in customer experience and potential areas for improvement in professionalism and service guarantee. While many customers report high-quality and reliable service, the negative feedback suggests that this is not a universal experience.
5 Stars I had an amazing experience with Middle East Garage! Their service is top-notch, fast, and incredibly reliable. From the moment I walked in, the team was professional and welcoming. A special thanks to Mr. Ahmed—he went above and beyond to make sure everything was done perfectly. His knowledge and dedication really stood out. Highly recommend this place if you’re looking for quality work and outstanding customer service!
Cheaters… in short I’d rather say that
Feedback on Garage Manager Ahmed – Unprofessional and Arrogant Behaviour
I recently visited this garage for some programming work on my car, and unfortunately, the experience was far from satisfactory due to the unprofessional behaviour of Ahmed, the garage manager.
Upon arrival at 5:45 PM, as agreed with the required replacement switch space part, the staff were generally courteous, except for Ahmed. While waiting, I shared some observations with a worker, and shortly after, Ahmed approached me. Instead of addressing my concerns professionally, he was dismissive and quick to impose additional charges without providing a clear explanation.
When I questioned the rationale behind these charges, Ahmed became defensive and argumentative, displaying an arrogant attitude. He showed no regard for customer satisfaction or professional conduct, which led to a long and unproductive argument. Thankfully, Sabery, the garage supervisor, intervened to address the situation calmly and professionally, highlighting the stark contrast between his approach and Ahmed’s behaviour.
Ahmed’s lack of customer service skills, immaturity, and unprofessional demeanour reflect poorly on the garage's reputation. I strongly recommend addressing this matter to ensure no other customer faces a similar unpleasant experience.
Good experience
Had excellent experience dealing with Mr Ahmed. Been to multiple garage before visiting them ,got robbed but the issue remain unsolved,one of my friend recommended to Mr Ahmed,he solved the issue plus give me overall condition of my car . Since then I'm only coming to Mr Ahmed for all my car issues. Highly recommend garage .hope they don't change in Future.
I am more than happy to know this auto workshop, which he can fix, europian cars electric and radar problems. Thank you Mr sharif
I brought my Mercedes and sonata all the way from Dubai to do programming and mechanical issues . What I can say is i didn’t regret . Ahmed promised to fix and he kept his promise. The garage is quite friendly environment and staffs were amazing. The price is much affordable than Dubai.
I'm paid money, for nothing, they didn't find the reason of my car problem after they cost me much money and time,not recommended
I’ve had the pleasure of working with [Mr. Ahmed ] as our Auto Maintenance Manager, and I can confidently say they are one of the most reliable and efficient professionals I’ve encountered. Their attention to detail, deep knowledge of vehicle systems, and commitment to preventive maintenance have significantly reduced downtime for our fleet. They consistently go above and beyond to ensure all work is completed on time and to the highest standard. Communication is clear, scheduling is well-organized, and any issues are resolved quickly and professionally. Our vehicles are running smoother than ever, thanks to their leadership. Highly recommend!