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Computer Repair
Key Information Technology - Service Center
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Key Information Technology - Service Center, operating under the business name Key Information Technology, is a company that offers a range of services. The company offers computer repair services, addressing issues with hardware and software. They also offer comprehensive computer support and services, assisting businesses and individuals with their technology needs. Additionally, the company offers warehouse business and services, providing solutions related to storage and logistics.
Customer Review Summary
Overall Customer Sentiment:
Based on the provided reviews and overall metrics (56 reviews, 4.3 average rating), customer sentiment appears generally positive, although not uniformly so. The high average rating suggests a majority of customers have had satisfactory experiences. However, the presence of negative feedback indicates areas for improvement.
Service Quality:
Strengths in service quality are highlighted by positive comments regarding helpful and professional staff, particularly in computer repair and support. Specific mentions of successful repairs and cooperative teams contribute to this positive perception. The business's authorization as a service center for known brands like Dell and APC is also viewed favorably, suggesting a level of technical competence and reliability.
Common Themes:
Recurring positive themes include helpful staff, professional service, and successful technical support. The business is also recognized as a reliable partner. Conversely, a significant negative theme revolves around lengthy delivery times for products, specifically mentioning a substantial delay for a high-value order. This suggests a potential weakness in the warehouse or order fulfillment aspect of the business.
Final Assessment:
The business demonstrates strengths in its core computer repair and support services, supported by positive customer interactions and technical authorizations. The overall high rating suggests a generally positive customer experience. However, the notable negative feedback regarding delivery times indicates a potential area of concern that could impact customer satisfaction, particularly for those utilizing the warehouse services or ordering equipment. While the business appears to deliver high-quality technical service, the reliability of its order fulfillment process may require further attention to ensure a consistently positive customer experience across all service offerings.
APC UPS authorized services center. Great service by the APC team.
Authorised Dell and APC (from what I know) service centre and warehouse. Helpful staff, professional service and repair.
Great staff and mr.jayson helped me alot to fox my dell G5
It's our best partner with very cooperative and friendly team.
The delivery time of the laptops for the value of $7000 we are waiting almost 5 months. Horrible service. Better to order directly from the USA
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