
Cookies & Privacy
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy
Auto Repair
Kings Auto Garage - Car Repair Services - AC Repair - Battery Replacement - Engine Change - Oil & Fi...
Category: Appliance Repair
Superfix Appliance Repair is a business specializing in the repair of household appliances. The comp...
Category: Air Conditioning Repair
Augment - The Home Appliances Store, , is an electronics company specializing in home appliances. Th...
Category: Air Conditioning Repair
Vision Air Technical Services LLC is an HVAC contractor. The company offers a comprehensive range of...
Category: Tire Repair
Advance Auto Repairing Services LLC is an auto repair shop. The company offers a comprehensive range...
Category: Appliance Repair
Vestfrost Service Center, operating under the business name Vestfrost Service Center, is an electron...
Kings Auto Garage, operating under the business name Kings Auto Garage, is a comprehensive automotive service provider. The company offers a wide range of services including general car repair and maintenance, specializing in air conditioning repair and auto air conditioning services. They also provide auto body shop services, with skilled auto bodywork mechanics available. Electrical issues are addressed through their auto electrical service, and they offer auto glass repair and auto painting. Routine maintenance like oil change service is available, and they function as a tire repair shop.
Customer Sentiment:
Overall customer sentiment, based on the provided reviews and the high average rating of 4.7 out of 5 across 300 reviews, appears largely positive. Many customers express satisfaction with the quality of work, particularly for specific services like repainting and brake pad replacement. Several reviews highlight the professionalism and helpfulness of individual staff members, specifically mentioning Mr. Ajmal, Krishnan, and Ramshad, which contributes to a positive customer experience. The high recommendation rate in positive reviews further reinforces this positive sentiment.
Service Quality:
Based on the positive reviews, the business demonstrates strong capabilities in specific areas such as auto painting and brake system repairs, particularly for high-end vehicles like Porsche and Mercedes. The use of quality parts and attention to detail are frequently mentioned as strengths. However, the negative reviews reveal significant inconsistencies in service quality and reliability. Issues include failure to complete promised work (AC refrigerant refill, flag mount installation), inaccurate diagnoses, and poor communication regarding timelines and job status. The negative experiences suggest a lack of consistency in delivering on commitments and managing customer expectations.
Common Themes:
Positive themes consistently revolve around the quality of specific repair work, the professionalism of certain staff members, and timely service delivery in some instances. Negative themes prominently feature poor communication, dishonesty regarding work performed or timelines, disorganized operations, and a perceived lack of technical capability for certain tasks. The contrast between the positive and negative feedback suggests that the customer experience can be highly variable depending on the specific service requested and potentially the staff involved.
Final Assessment:
Considering the high overall rating and the volume of positive reviews, Kings Auto Garage appears to deliver high-quality and reliable service for a significant portion of its customer base, particularly in specialized areas like painting and brake work. The positive feedback regarding specific staff members indicates strong individual performance within the team. However, the recurring negative themes of poor communication, dishonesty, and inconsistency in service delivery, as highlighted in the critical reviews, are significant concerns. While the business demonstrates strengths, the negative experiences suggest potential systemic issues in workflow management, customer communication protocols, and ensuring consistent service quality across all departments and tasks. To consistently deliver high-quality and reliable service, addressing these areas of inconsistency and improving communication and transparency with customers are crucial.
I recently got the brake pads changed for my Mercedes G63 at Kings Auto Garage, and I must say, this is hands down one of the best garages in Al Quoz for G63 owners! From start to finish, the service was top-notch, and the professionalism of the team was truly impressive. A special shoutout to Ramshad, the service advisor, who ensured everything was handled smoothly and efficiently. The team at Kings Auto Garage is highly skilled, and they use quality parts while maintaining great attention to detail. The job was done perfectly, and my G63 now feels as good as new. If you’re looking for a trusted, reliable, and professional garage for your G-Wagon in Dubai, I highly recommend Kings Auto Garage. Excellent service, knowledgeable staff, and great customer care! ⭐️⭐️⭐️⭐️⭐️ Highly Recommended!
I recently had the brake pads of my Porsche Cayenne replaced at Kings Auto Garage, and I must say, this is the best garage for Cayenne owners in Al Quoz! From start to finish, the experience was smooth and professional. Krishnan, the service advisor, was extremely knowledgeable and guided me through the process with great attention to detail. The team at Kings Auto Garage did an excellent job, using high-quality parts and ensuring precision in their work. The service was prompt, and the pricing was fair for the level of expertise they offer. If you own a Cayenne and are looking for reliable service, I highly recommend Kings Auto Garage!
I recently had the car skirting painted on my Chev Camaro, and I i am happy with the results! The team and my service advisor Ramshad at Kings Auto was professional and took their time prepping the surfaces, making sure everything was smooth and ready for paint. I chose a matte black finish to give my vehicle a more aggressive, sporty look, and it turned out perfect. The color matches my trim flawlessly, and the edges are sharp with no overspray. The paint itself seems really durable and tough, and I’ve noticed it holds up well even after a few trips through the car wash. No chipping or fading so far! The skirting now looks like a custom upgrade, and I’ve gotten so many compliments from friends and family. I’m really impressed with how well the finish has held up in all weather conditions. Definitely worth the investment, and I’d highly recommend this service to anyone looking to give their car a sleek, personalized touch!
I usually dont write reviews but if i do it means it has really been an extraordinarily bad experience. So i chat with their advisor for a paint job for the exterior plastics on my car and i was told if i drop the car in the evening i would get it back the next day. So i go to this garage at 9 am on friday and wait 30 minutes for somebody to attend and then handover my car and was told i would get it back by end of day or the next day. I left and no update till evening. Everytime i had to call them or ask for an update. They said they need an extra day as they had to polish the area after the paint job. Fair enough i said okay. The next day as usual no update till afternoon until i call and whatsapp them and i requested for some pics of the job. The advisor said they still need to do the polish, i said okay give me by end of day (day 2 Saturday). At around evening i get a whatsapp that their paint shop is full and they cant give the car back until monday. For. 1.5 days they said the paint is done and only polish is pending, They hadn't even started the paint job yet. No wonder they couldn't send me any pics when i asked them that morning. I went there to find my car parked outside in the scorching sun amongst other pile of old cars, dusty and the interiors hot as the surface of the sun. I didnt say anything just took my keys from them and drove off. Never recommending this garage to even my enemies. What an experience!!!
I would like to thank Kings Auto Garage for doing an excellent repainting work on my car. Special thanks to Mr.AJMAL ROSHAN for his excellent end to end support throughout the process. Extremely professional and highly recommended.
The service was excellent. Recieved the car on time as well. Many thanks to Mr. Ajmal for his assistance. Would highly recommend Kings Auto Garage.
This is the worst auto garage I've ever been too!! The service manager is very dishonest!! I went to fill up some refrigerant for my AC, when he started the process, he realised he ran out of supply so didn't fill the compressor entirely after I had paid him!!! He then promised me to secure new refrigerant and contact me. He obviously didn't, and I kept calling him and texting him with no response... he just disappeared!!!
And since their response below until now (2 months later), they didn't get back to me with whatever refrigerant they were supposed to source, and if they couldn't source it, they didn't even follow up to give me any sort of compensation...
Update on business response:
clearly you don’t keep proper record because I have an invoice from you with my name.
Workshop manager claimed he did an inspection of my flooded car in order to get a repair quote. The car was completely flooded and wasn’t starting, not sure what you want to inspect there. I paid for the inspection but of course, I never got the inspection report, or a quote. They falsely charged me for something they did not do. Avoid.
Very shady garage. Not professional at all. Spent a whole day there and they said they checked the car and found the problem. Took it back and they did not know what the problem was again. Ayman who works there is a conman. He guarantees what he cannot deliver. A conman who does not tell the truth, ask for different prices everytime for the same thing, a thief. Very disorganized garage. Highly disappointing
Wasted over 2 hours to unsuccessfully install a flag mount on Jeep 392. The issue is that they are right and the customer is wrong. Attitude is not very helpful and know it all team. While couldn't do a simple task of installing a flag mount. Better to understand thier capabilities before starting the job. Very disappointed. I paid what they asked without bargaining but they said 30 mins which took over 120 minutes without success. Wasted my Saturday morning.