Kings Auto Garage - Car Repair Services - AC Repair - Battery Replacement - Engine Change - Oil & Filter Change

2 Street 18A - Al Quoz - Al Quoz Industrial Area 4 - Dubai

K
Business Listing

Auto Repair

Air Conditioning Repair Auto Repair

Kings Auto Garage - Car Repair Services - AC Repair - Battery Replacement - Engine Change - Oil & Fi...

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About Kings Auto Garage - Car Repair Services - AC Repair - Battery Replacement - Engine Change - Oil & Filter Change

Kings Auto Garage, operating under the business name Kings Auto Garage, is a comprehensive automotive service provider. The company offers a wide range of services including general car repair and maintenance, specializing in air conditioning repair and auto air conditioning services. They also provide auto body shop services, with skilled auto bodywork mechanics available. Electrical issues are addressed through their auto electrical service, and they offer auto glass repair and auto painting. Routine maintenance like oil change service is available, and they function as a tire repair shop.

AI Generated Sentiment, based on recent reviews:


Customer Sentiment:
Overall customer sentiment, based on the provided reviews and the high average rating of 4.7 out of 5 across 300 reviews, appears largely positive. Many customers express satisfaction with the quality of work, particularly for specific services like repainting and brake pad replacement. Several reviews highlight the professionalism and helpfulness of individual staff members, specifically mentioning Mr. Ajmal, Krishnan, and Ramshad, which contributes to a positive customer experience. The high recommendation rate in positive reviews further reinforces this positive sentiment.
Service Quality:
Based on the positive reviews, the business demonstrates strong capabilities in specific areas such as auto painting and brake system repairs, particularly for high-end vehicles like Porsche and Mercedes. The use of quality parts and attention to detail are frequently mentioned as strengths. However, the negative reviews reveal significant inconsistencies in service quality and reliability. Issues include failure to complete promised work (AC refrigerant refill, flag mount installation), inaccurate diagnoses, and poor communication regarding timelines and job status. The negative experiences suggest a lack of consistency in delivering on commitments and managing customer expectations.
Common Themes:
Positive themes consistently revolve around the quality of specific repair work, the professionalism of certain staff members, and timely service delivery in some instances. Negative themes prominently feature poor communication, dishonesty regarding work performed or timelines, disorganized operations, and a perceived lack of technical capability for certain tasks. The contrast between the positive and negative feedback suggests that the customer experience can be highly variable depending on the specific service requested and potentially the staff involved.
Final Assessment:
Considering the high overall rating and the volume of positive reviews, Kings Auto Garage appears to deliver high-quality and reliable service for a significant portion of its customer base, particularly in specialized areas like painting and brake work. The positive feedback regarding specific staff members indicates strong individual performance within the team. However, the recurring negative themes of poor communication, dishonesty, and inconsistency in service delivery, as highlighted in the critical reviews, are significant concerns. While the business demonstrates strengths, the negative experiences suggest potential systemic issues in workflow management, customer communication protocols, and ensuring consistent service quality across all departments and tasks. To consistently deliver high-quality and reliable service, addressing these areas of inconsistency and improving communication and transparency with customers are crucial.

Amenities
Credit cards Debit cards Gender-neutral toilets Identifies as women-owned NFC mobile payments Oil change Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating
Map
Overall Google Reviews
4.7 (300 reviews)
Review 1 of 10
Member since
May, 05 2025
Location
2 Street 18A - Al Quoz - Al Quoz Industrial Area 4 - Dubai, Dubai, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 08:00 AM - 06:00 PM
Tuesday 08:00 AM - 06:00 PM
Wednesday 08:00 AM - 06:00 PM
Thursday 08:00 AM - 06:00 PM
Friday 08:00 AM - 06:00 PM
Saturday 08:00 AM - 06:00 PM
Services
Air conditioning repair servic...
Auto air conditioning service
Auto body shop
Auto bodywork mechanic
Auto electrical service
Auto glass repair service
Auto painting
Car repair and maintenance ser...
Oil change service
Tire repair shop
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