Jumbo Electronics - Al Wahda Mall

1 Hazza ' Bin Zayed The First St - Al Nahyan - Zone 1 - Abu Dhabi

J
Business Listing

Electronics Repair

Computer Repair Laptop Repair

Jumbo Electronics - Al Wahda Mall

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About Jumbo Electronics - Al Wahda Mall

Jumbo Electronics is an electronics store offering a wide range of products and services. The company offers consumer electronics, including televisions, audio systems, and home appliances. They also provide mobile phones, laptops, and other computing devices. In addition to product sales, the company offers installation services, technical support, and repair services for the electronics they sell. They also provide extended warranty options and trade-in programs for old devices.

AI Generated Sentiment, based on recent reviews:


Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 3.4 out of 5 from 129 reviews, customer sentiment appears mixed. While some customers express satisfaction with product range, staff knowledge, and helpfulness, a significant portion highlights negative experiences related to customer service, particularly concerning staff attitude and service efficiency.
Service Quality:
Reviews indicate inconsistency in service quality. Positive feedback praises knowledgeable and accommodating staff, highlighting specific individuals for their patience. Conversely, negative reviews frequently cite unhelpful or dismissive staff, poor communication regarding service requests, and negative attitude changes after purchase. Warranty handling is also a point of concern, with one review detailing a frustrating experience with a supervisor.
Common Themes:
Recurring positive themes include a wide range of available electronics and knowledgeable staff. Negative themes consistently revolve around poor customer service, including unhelpful staff, dismissive attitudes, and issues with service turnaround time and communication. The physical store space is mentioned as a potential area for improvement in one review.
Final Assessment:
The business demonstrates strengths in product variety and the expertise of some staff members. However, the recurring issues with customer service, staff attitude, and service efficiency significantly impact the overall customer experience and contribute to the moderate average rating. To consistently deliver high-quality and reliable service, the business should prioritize improving customer service training, addressing staff attitude issues, and enhancing communication and efficiency in service and warranty processes. Addressing these areas is crucial for improving customer satisfaction and fostering trust.

Amenities
Assembly service Cheques Credit cards Debit cards In-store pick-up NFC mobile payments On-site services Repair services Same-day delivery Wheelchair-accessible car park Wheelchair-accessible entrance Wi-Fi Delivery
Map
Overall Google Reviews
3.4 (129 reviews)
Review 1 of 10
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3.6 (2654 reviews)
Member since
May, 05 2025
Location
1 Hazza ' Bin Zayed The First St - Al Nahyan - Zone 1 - Abu Dhabi, Abu Dhabi, United Arab Emirates
17 Listings 0 Followers
Business Hours
Monday 10:00 AM - 10:00 PM
Tuesday 10:00 AM - 10:00 PM
Wednesday 10:00 AM - 10:00 PM
Thursday 10:00 AM - 11:00 PM
Friday 10:00 AM - 01:00 AM
Saturday 10:00 AM - 01:00 AM
Sunday 10:00 AM - 10:00 PM
Services
Electronics store
Contact Seller
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