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Appliance Repair
Ecity - Al Wahda Mall
Category: Bicycle Repair
National Store is the business name of the entity at Canon Store Al Wahda Mall. The company offers a...
Category: Electronics Repair
Jumbo Electronics is an electronics store offering a wide range of products and services. The compan...
Category: Mobile phone Repair
Speed Mobiles Phones, operating under the business name Speed Mobiles, is a comprehensive mobile pho...
Category: Mobile phone Repair
iSTYLE Apple Premium Reseller - Al Wahda Mall is a business that specializes in Apple products and s...
Category: Appliance Repair
Sharaf DG is a leading electronics retailer. The company offers a wide range of electronic products,...
Ecity - Al Wahda Mall, , is an electronics store. The company offers a wide range of electronic products and services. This includes the sale of various consumer electronics such as televisions, laptops, smartphones, cameras, and home appliances. They also provide accessories for these devices. In addition to product sales, the company offers services like product installation, technical support, and repair services for electronic goods. They aim to provide a comprehensive solution for customers' electronic needs.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the high average rating of 4.3 out of 5 from 295 reviews. However, a significant minority of reviews express strong dissatisfaction, indicating a notable divergence in customer experiences.
Service Quality:
While many customers report positive interactions and helpful staff, particularly with specific individuals, a recurring theme of poor service quality emerges from negative reviews. Issues include unhelpful sales staff, refusal to honor return/exchange policies, misleading promotional offers, and unfulfilled promises regarding free gifts. These inconsistencies suggest a lack of standardized service delivery.
Common Themes:
Key areas of concern highlighted in negative feedback are related to sales practices, including misleading advertising and unfulfilled promises, and post-purchase issues such as difficulties with returns and exchanges. Specific staff behavior is also mentioned as a point of dissatisfaction in some instances. Conversely, positive reviews often commend helpful and knowledgeable staff members who facilitate positive purchase experiences.
Final Assessment:
Based on the provided data, the business demonstrates the capacity to deliver high-quality service, as evidenced by the high average rating and positive feedback regarding helpful staff. However, the presence of numerous negative reviews detailing significant service failures, particularly concerning sales integrity and return policies, indicates inconsistencies in service delivery. While many customers likely receive reliable service, the issues raised in negative reviews suggest areas requiring immediate attention to ensure a consistently positive and trustworthy customer experience for all.
Misleading ad with a clear intention to mislead . Ad says guaranteed exchange value of Aed 500 or more for mobile in working condition when exchanged for selected models . While visiting Al Wahda mall outlet , they say the minimum exchange value of the phone as per northladder should be 250. This is not in the Ad - clear misleading ad . Sales guys are not even aware of the promo and Manager not around they say. Waste of time
Rizwan was a really helpful samsung expert. He helped me choose a phone for my mum. We were going to go for a s23 however he persuaded us to buy the s24 ultra and gave us free samsung earbuds with the phone. The service was amazing and he supported us to set up the phone. He is a wonderful member of staff, friendly and helpful and kind. Thank you so much.
Very Bad Experience From Sales Persons. I purchased a smartwatch for gifting to my friend. Unfortunately it was oversize. And after 1 week we came together to replace it. But they didn't took it back.
Very bad experience from tarek he is talking to me very badly when I came to product service in Al wahda mall. I have seen a lot of bad review here about this tarek. I don’t know the management is aware of his behavior, your immediate response is highly appreciated.
Worst service in abudhabi, and fake promises. I have purchased a mobile and sales guys told me they will give free gifts such watch, headset and other one and its written on bills also... After paying amount they said gifts are finished and you can come next time will give and said sorry... And I went after sometime and asked them my gifts they said sorry no gifts available now.... You are too late. I want to give very bad rating to the sales guy. For that I will not leave this matter easily... I have to punish with complaints and more bad ratings.. My humble request to other customers that don't prefer this and go for other good one such as emax, sharaf dg they are far better 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏
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