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Appliance Repair
Juma Al Majid Est.
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Juma Al Majid Est. is a business that offers appliance repair services. The company offers repair and maintenance for a wide range of household appliances, ensuring they function correctly and efficiently. Their services cover various types of appliances, addressing common issues and providing solutions to restore functionality.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 3.3 out of 5 from 167 reviews, customer sentiment appears mixed, leaning towards slightly negative. While some customers report positive experiences with prompt and professional service, a significant portion express dissatisfaction with various aspects of the service.
Service Quality:
Positive feedback highlights friendly and supportive staff, particularly mentioning specific individuals for excellent attitude and service. Prompt response times and knowledgeable technicians are also noted as strengths. However, recurring issues include concerns about pricing transparency, particularly the charge for initial inspection/quotes, and the perceived high cost of parts. There are also reports of difficulties in reaching the service center and delays in receiving callbacks, suggesting potential understaffing or inefficiencies in communication.
Common Themes:
Several themes emerge across the reviews. The authorized service center status is a point of contention, with customers feeling that internal policies override standard expectations. The practice of charging for diagnostics and the perceived tendency to recommend extensive and costly repairs are significant pain points. Communication issues, including difficulty contacting the center and unfulfilled promises of callbacks, are also frequently mentioned.
Final Assessment:
While the business demonstrates the capacity for providing efficient and professional service in some instances, the recurring negative feedback regarding pricing practices, communication breakdowns, and perceived attempts to inflate repair costs significantly impact the overall customer experience and reputation. To consistently deliver high-quality and reliable service, the business should address these areas by improving pricing transparency, streamlining communication channels, and ensuring consistent service standards across all interactions. The current feedback suggests that while positive experiences exist, they are not consistently delivered, leading to a mixed and somewhat unfavorable overall assessment.
Despite the low rating that I saw on Google. My experience was perfect. I had a faulty AC. I called the hotline on a Wednesday evening past 6pm. I got an immediate response with very professional person answering my query. Within less than 24 hours a very knowledgeable technician showed up at my door and took care of the issue. Thank you for a great service
Friendly and supportive staff, mainly Mrs. Lubna who has shown an excellent attitude and service in my 2 visits to Sharjah branch
They are supposed to be the authorised Samsung service Center but have their own rules and regulations. The first thing they do is charge you a minimum of AED 50 + tax for even checking what is wrong with a malfunctioning product one brings in. It is adjustable against service should you get the product repaired there. So essentially you’re charged for a quote. And parts are expensive. While the team at the front does its best to explain, it is the management who seem to think like they are in a monopoly market. Highly unlikely to return. Have given two stars since the repair seems to have been done right.
This office is completely understaffed. I’ve called 10 times and have only gotten through once. I’m looking for a refrigerator part which should be a 5 minute task to tell me if it’s available in stock. Instead I’m told I’ll get a call back in 15mins. An hour later and still waiting for a call back. I’ve been trying to get in touch for 3 hours now. This is a complete waste of time for your customers. Increase staffing so your level of customer service can be improved.
Worst Experience. Based on my experience suggest few things. 1. Take another opinion before you decide give you appliances to them for repair. 2. During the technician visit make sure that note state current equipment state. Once appliance is in there service centre they will make believe that nothing is working. Also check the name etc and mention to technician right there and put in writing. 3. This is an authorized service centre so if you connect with Samsung call centre it doesn't mean that it's done in Juma Al Majid service centre. 4. Last but not the least. Don't expect them to be economical at all. They will try to change everything in your appliance by showing some carbon Marks, minuscule burning sign etc. If your experience was good then happy for you but my personal experience was pity bad and if there is a provision to give 0 star then could have done that.
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