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Air Conditioning Repair
Joys Brothers Air Conditioning & General Maintenance LLC
Category: Appliance Repair
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Category: Computer Repair
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Category: Computer Repair
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Category: Computer Repair
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Category: Air Conditioning Repair
Authentic Facility Management is a business that offers a comprehensive range of services. The compa...
Joys Brothers Air Conditioning & General Maintenance LLC is a company that offers a range of services including air conditioning and HVAC contracting. The company provides property maintenance and cleaning services. Their expertise covers the installation, repair, and maintenance of air conditioning and heating systems. They also offer general maintenance for properties and professional cleaning services.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews. While a small number of reviews indicate satisfaction with responsiveness, a significant portion expresses frustration and dissatisfaction with the quality of service and professionalism.
Service Quality:
The reviews highlight significant concerns regarding the quality of service provided. Recurring issues include unskilled technicians, incomplete tasks, repetitive failures, and a lack of proper materials or planning for jobs. Several reviews specifically mention technicians lacking the necessary knowledge or taking excessive time to complete tasks.
Common Themes:
Several negative themes emerge consistently across the reviews. These include:
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Technician Competence:
Frequent complaints about technicians being unskilled, lacking knowledge, or causing further damage.
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Job Completion and Quality:
Issues with tasks not being completed properly, requiring multiple visits, or resulting in repetitive failures.
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Professionalism and Communication:
Concerns about lack of professionalism, poor communication, unresponsiveness, and time-wasting practices.
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Resource Management:
Problems with the company not providing necessary materials or planning adequately for jobs.
Final Assessment:
Based on the provided reviews and the overall average rating of 3.5 out of 5 from 28 reviews, there are clear indications of inconsistencies in service delivery. While there may be instances of positive experiences, the prevalence of negative feedback regarding technician competence, job quality, and professionalism suggests that the business may not consistently deliver high-quality and reliable service across all its offerings. Potential customers should be aware of these recurring issues when considering this business for their needs.
Bad services technician dont know how to work they dont want to spend money on getting parts they stay for a week to fix a ac and when they dont know how to fix it they broke some parts of the ac and ask the owner to replace the ac and its not their mistake , they dont know to to fix any ac even spilt or central and they always keep running from people and dont answer the phone and soon i will released my complain to court soon
Disaster maintenance team. I pleaded with them for 3 months to tile my broken kitchen floor. Then they sent me a worker who has never done tiles before. It took him 4 days to finish a job that should have taken 4 hours. When I wanted to paint my house, they sent me painters without enough plastic to wrap the furniture. Then they wasted half the day waiting for the plastic. When I asked them to make another coat of paint to cover the previous color, they pretended not to understand what I was saying. They waste your time and energy. Every employee I have interacted with in this company is unqualified, lazy and has Zero work ethic. Shame that such a company even exists.
Maintains my building at al neem tower...quick response to complaints
The techinican's are very good but the company doesn't send the proper materials required for work. That is the reason we have to complain again and again for the same work. The company is not professional.
Unskilled technicians. Never completed the task. Repetitive failures of jobs done by this team. Time passing at building premises. No responses and takes their own time. Kindly do the job on your own rather than calling their unsatisfied technicians. They sign their job card after having pending work. No professional team. Hope this scenario will improve.