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Appliance Repair
Al Abbas Technical Supplies & Services
Category: Computer Repair
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Category: Air Conditioning Repair
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Category: Computer Repair
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Category: Computer Repair
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Al Abbas Technical Supplies & Services is an electronics store. The company offers a range of services including the sale of electronic components, equipment, and supplies. They provide products for various technical needs, catering to both individual and business customers. Their inventory typically includes items such as electrical parts, tools, and related accessories. The company aims to be a comprehensive source for technical supplies and services within the electronics sector.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the provided average rating of 4.4 out of 5 across 14 reviews. While a significant portion of feedback is positive, a notable negative experience highlights potential areas for improvement.
Service Quality:
Positive feedback frequently mentions "Excellent customer service" and comprehensive offerings like "Full IT support" and specialized service for "Develop ineo Multi-Function & multi brand printing devices." However, a critical review points to a significant issue with product transparency and post-purchase support, specifically regarding a custom-built PC and the handling of performance issues.
Common Themes:
Recurring positive themes include strong customer service and a broad range of IT and printing device services. The primary negative theme revolves around transparency in product sourcing (custom builds) and the subsequent handling of customer complaints and refund requests.
Final Assessment:
Based on the available data, the business demonstrates strengths in customer service and a diverse service portfolio, contributing to a generally positive average rating. However, the negative feedback regarding product disclosure and issue resolution is a significant concern. To consistently deliver high-quality and reliable service, the business should focus on improving transparency in product offerings, particularly for custom solutions, and refining their process for addressing customer issues and refund requests to ensure a more positive and trustworthy experience for all customers.
Develop ineo Multi-Function & multi brand printing devices service centre
Develop/Konica Minolta MFP service provider
Excellent customer service
Full IT support
We made a purchase here and requested a PC with a certain minimum spec, they custom made the PC without disclosing it was custom, then when the items didnt perform tried to blame us as the problem and would not refund the purchase price. Very poor customer service amd we would not recommend in future.
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