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Air Conditioning Repair
Authentic Facility Management Abu Dhabi | Home Maintenance Abu Dhabi
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Authentic Facility Management is a business that offers a comprehensive range of services. The company offers property maintenance, ensuring buildings and facilities are kept in optimal condition. They also provide construction and maintenance office services, likely encompassing project management and administrative support for building projects. As an electrician, HVAC contractor, and plumber, the company offers essential services related to electrical systems, heating, ventilation, and air conditioning, and plumbing. They also function as a pump supplier, providing necessary equipment for various applications. Finally, the company offers sanitation services, contributing to cleanliness and hygiene.
Overall Customer Sentiment:
Based on the provided reviews and overall rating data, customer sentiment towards Authentic Facility Management is predominantly positive. The average rating of 4.5 out of 5 across 15 reviews indicates a high level of satisfaction among a significant portion of their clientele.
Service Quality and Strengths:
Recurring positive themes highlight the professionalism, friendliness, and preparedness of the technical team. Customers frequently commend the technicians for their knowledge, efficiency in resolving issues, and adherence to safety and hygiene protocols. The customer care team is also consistently praised for their responsiveness, availability (including 24/7 support), and proactive follow-up. Specific services like AC and electrical maintenance, as well as chiller repairs, have received positive mentions for effective problem resolution. Punctuality and leaving the work area clean are also noted strengths.
Areas for Improvement:
While the majority of feedback is positive, one review indicates a potential issue with scheduling and communication, specifically regarding a missed appointment and lack of response to calls. This suggests an area where consistency in service delivery and communication could be enhanced.
Common Themes:
Key themes emerging from the reviews include the professionalism and expertise of the technical staff, the effectiveness and availability of the customer support team, and the overall positive experience with problem resolution. The company's ability to handle various maintenance needs across different locations is also evident.
Final Assessment:
Authentic Facility Management appears to be a reliable and high-quality service provider based on the available data. The strong positive sentiment, high average rating, and consistent praise for their technical and customer service teams indicate a business that generally delivers on its promises. While there is a minor concern regarding scheduling consistency, the overwhelming evidence suggests that customers can expect professional, efficient, and effective service from this company.
Dealt with Satish when I needed my home chiller fixed. I had dealt with another company a few months back and it was never really fixed. These guys arrived on time as promised and fixed the chiller properly, but most importantly left my place as clean as they had found it!
Excellent service. Highly equipped team and amazing customer support team. Technician was well dressed with all safety measures. Cleared my issue within a small time and got my complaint cleared totally. It’s a good thing that customer care executive Mr. Abdul Rahman followed up my complaint from the beginning to the end. Such interaction is really appreciated. Thanks, Authentic Facility Management for the maintenance. Hoping the same quality of service in the future. Recommending for AC and Electrical maintenance, Disinfection, etc.
Finally, I have found the best Maintenance Company in Abu Dhabi! I have struggled for so long with other companies but, Authentic Facility Management never disappointed. The technician team was very cooperative, prepared, equipped, professional, well-dressed, extra hygenic as they used professional hand gloves, head protection too, they also were very friendly & humble. They knew exactly what's the problem & how to fix it, and they were able to resolve the problem within only 10 minutes!!! An amazing Client Care team is also available 24/7 on whatsapp. In addition, I have requested an invoice of the service charges to be provided and it was shared within the same day as a pdf file! That experience is beyond extraordinary, exceeding every expectations. This will not be my last time to deal with such great company. Authentic facility management will always be my first choice! Thank you for everything. Please keep being wonderful, we need you!
Had a great experience with this company in both my villas in dubai and abudhabi. The Team is very professional and friendly. Great work!
Hit or miss. Scheduled for an 8am AC service, waited for an hour, started calling. No answer, no team to service my AC.
I have used AFM a few times now and I highly recommend them. Their staff are very helpful and professional, from the beginning and until the job is done. Great experience, thank you for always coming on time and leaving me a satisfied customer. keep up the great work!
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