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Computer Repair
Jacky's
Category: Computer Repair
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Jacky's Electronics is a business that offers a wide range of electronics and related services. The company offers a variety of products including televisions, audio equipment, computers, and mobile devices. In addition to sales, the company offers repair services for electronics, ensuring customers can get their devices fixed. They also provide installation services for home theater systems and other electronic setups. Jacky's Electronics aims to be a comprehensive provider for all electronic needs, from purchasing new devices to maintaining and repairing existing ones.
Overall Customer Sentiment:
Based on the provided data, the overall customer sentiment appears to be largely positive, as indicated by the high average rating of 4.7 out of 5 across 81 reviews. However, a significant minority of reviews express strong negative sentiment, primarily related to post-sales service and repair experiences.
Service Quality:
Reviews highlight a notable disparity in service quality. Positive feedback frequently commends specific staff members for their helpfulness, product knowledge, and willingness to go the extra mile, particularly during the initial purchase process. Conversely, negative reviews consistently point to poor post-sales support, issues with repairs, and unhelpful or aggressive staff behavior when addressing problems.
Common Themes:
Positive themes include helpful and knowledgeable staff during the sales process and good initial customer service. Negative themes revolve around inadequate post-sales service, refusal to honor warranties or address product issues, use of low-quality repair parts, and poor handling of customer complaints, including a lack of access to management.
Final Assessment:
While the high average rating suggests a generally positive customer experience for many, the recurring negative feedback regarding post-sales service and repairs is a significant concern. The business appears to excel in the initial sales interaction, with staff often praised for their assistance. However, the lack of reliable support and accountability after the purchase or service is a clear weakness. To deliver consistently high-quality and reliable service, the business needs to urgently address its post-sales processes, improve repair quality, and ensure all staff are equipped to handle customer issues effectively and professionally. The current disparity in service quality suggests that while some customers have excellent experiences, others face significant challenges, particularly when issues arise after the initial transaction.
Bought a pink iphone 16 plus from them in March And discovered that the camera has some issues Returned back to them and they refused to return or even to send to the warranty and they clearly told me warranty is not with us. Go to Istyle or apple. I don’t have time to go to apple that’s why unfortunately I bought from them But horrible experience and don’t recommend at all Post sales service is so bad
DO NOT SHOP HERE! Do not get anything fixed or serviced here! They use the lowest quality parts and then they fail they blame you as the consumer and take zero responsibility. Worst level of customer service ever seen in Dubai Hills Mall. Staff are aggressive and not helpful. We had our iPad screen repaired here and were told that we could come to them within a year if there are any issues. 3 months later the touch function on the screen failed suddenly. We took it back and were told that we had to pay for them to send it to the service center and that they would charge us for a full replacement again. When I asked about where they got their screens from, they started to be aggressive and would not answer the question. They would not let me speak to their management. I’ve been in Dubai for about a year and this is the single worst retail experience I’ve had. It would have cost less for me to buy a similar age iPad but we paid for a repair thinking Jackys is a reputable store. They are not! Do not spend any of your money here.
I really want to thank Joseph for the amazing service he had provided to us when we wanted to finalise televisions for our home. His knowledge and professionalism was unparalleled. He went out of his way to ensure we have a good option and assisted us in the installation which was truely a great gesture. Also a special thank to Samir for his help and assistance
Mohammed was really helpful to advise me which phone should I buy. Very good customer service skills! I recommend to shop there!
Siraj was very helpful and went the extra mile to help replace my phone screen straight away. Thank you for your excellent service!
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