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Auto Repair
Mytyre - The Complete Car Care Application
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Mytyre - The Complete Car Care Application is a comprehensive automotive service provider. The company offers a wide range of services including tire sales and services, auto insurance, a marketplace for auto parts and accessories, and a dedicated auto parts store. Additionally, the company provides car battery sales, car repair and maintenance services, car wash facilities, and operates as an e-commerce platform for automotive products. Mytyre also deals in used cars, acting as a used car dealer.
Customer Sentiment:
The overall customer sentiment appears largely positive, as indicated by the high average rating of 4.8 out of 5 across 463 reviews. Many customers express satisfaction with the service, expertise, and pricing. However, a notable minority of reviews highlight significant negative experiences, particularly concerning warranty issues and the quality of certain services.
Service Quality:
Strengths in service quality frequently mentioned include professional and supportive staff, efficient service delivery, and a comfortable waiting area. Specific praise is directed towards the tire and oil change services, with customers commending the knowledge and helpfulness of employees. Conversely, weaknesses are evident in the handling of warranty claims, particularly for tire defects, and in the quality of car repair, maintenance, and detailing services, which some customers found unsatisfactory and even detrimental.
Common Themes:
Recurring positive themes include competitive pricing, the availability of a wide range of tire options, and the helpfulness of specific staff members. Negative themes consistently revolve around the lack of support for manufacturing defects in tires after purchase and issues with the quality and effectiveness of repair and detailing work. The discrepancy between the perceived quality of tire services and other offerings is a prominent pattern.
Final Assessment:
Based on the provided reviews and overall rating, the business appears to excel in its core tire-related services, offering good value and knowledgeable assistance. However, there are significant areas for improvement, particularly in addressing warranty concerns and ensuring consistent quality across all service offerings, including repairs, maintenance, and detailing. While the high average rating suggests a generally positive customer base, the negative feedback highlights critical issues that could impact customer trust and satisfaction for those utilizing services beyond tire sales and installation. Potential customers should consider the specific service they require and be aware of the reported inconsistencies in quality.
"Horrendous Service and Incompetence – Avoid at All Costs!"
I am utterly appalled by the abysmal service and sheer incompetence displayed by Mytyre. Their so-called "maintenance" turned into a nightmare as they not only failed to fix my 2 cars but managed to screw them up even further.
Not only did they waste my time by visiting them multiple times, but they also displayed a complete lack of professionalism and expertise. The staff seemed clueless and indifferent, showing no regard for the customer's concerns or satisfaction.
I took the car to other garage after multiple visits and they showed the poor work done.
Doesn’t even know how to do a basic job of fixing car brakes and alignment plus they don’t even know how to simply fix the bolts.
Save yourself the trouble and avoid this garage like the plague. Trust me; it's not worth the hassle, frustration, or the risk to your vehicle. Take your car elsewhere where they value competence and customer service.
**🌟 Outstanding Experience at Mytyre – Exceptional Service & Expertise! 🌟** I recently had the pleasure of getting brand-new tyres for my Honda Accord at Mytyre, and I cannot recommend this place enough! From start to finish, the service was nothing short of fantastic. Mr. Shibil, in particular, went above and beyond to ensure I drove away with the *perfect* tyres for my car. His knowledge, patience, and attention to detail were truly impressive—he took the time to explain different options, brands, and features, tailoring his recommendations to my driving needs and preferences. The customer service here is top-notch. The team is professional, friendly, and genuinely cares about delivering quality work. They handled everything efficiently, from tyre selection to installation, and even offered helpful tips for maintenance. The shop itself is well-organized, clean, and equipped with modern tools, which gave me full confidence in their services. Thanks to Mr. Shibil’s expertise, my Honda Accord now rides smoother, quieter, and safer than ever. I’ll definitely be returning for all future tyre needs, including rotations, alignments, and general servicing. If you’re looking for a trustworthy, reliable, and customer-focused tyre shop, look no further! I’ve already recommended Mytyre to all my friends and family—**10/10**! **🚗 Your search for the perfect tyre service ends here. Thank you, Mytyre and Mr. Shibil! 🚗**
Disappointing Experience with No Warranty Support
I purchased a set of tires from this shop a year ago, and I was initially satisfied with the service. However, my experience took a frustrating turn when, just after my warranty expired last month, I encountered a defect in one of the tires due to a manufacturing issue. Despite my attempts to seek assistance, the shop is not willing to do anything about it.
The fact that the tire defect appeared so soon after the warranty period ended is disappointing. I expected better customer service and support, especially for what seemed like a clear manufacturing problem. Unfortunately, it appears that the shop is not willing to stand behind their products or provide any assistance.
Overall, my experience has left me dissatisfied and frustrated, and I would caution others to be aware of the shop's unwillingness to address manufacturing issues even within a reasonable time frame.
Disappointing Experience with No Warranty Support !!!!!!!!
After two days form buying a new two tyres ! One of them get cut at the first time of use !!!!!!???
So after the disrespect and wasting our time and very bad attitude the said it’s not covered by the warranty it’s not out mistake ,,, they cannot find any nails or any metal inside the tyre just this cutting.. and i am saying again after first used !!!!!!!
Very very bad very baaaad
I had an exceptional experience with this tyre and oil service company. The employees were highly professional, and their customer service was outstanding. They guided me through the entire process with great expertise, and their behavior was commendable. The waiting lounge is an added bonus—spacious, clean, and comfortable, making it the perfect place to relax with family while the work is done. I highly recommend this company for anyone looking for quality tyres and oil service with excellent customer care
I visited them to align the wheels. After leaving the shop, I started hearing crack noise everytime I pass by speed bumb.
I visited them the following day and they said they didn't do anything wrong and adviced to replace the suspension.
After one month of driving the car with this crack noise, I visited a mechanice and in one minute, he did screw nut that was loose because of them.
May be good in Tyre but car polish and detailing , stay away, not professional at all and job finish is bad and you see imperfection clearly , interior detailing was full lie, not done at all, they just spray a polish to make it glowy , polishing was like done at home, you still can see scratches, not recommended at all
Replaced brakes and tyres. Good work. Highly recommended for range rover cars. Good price as well. Staffs are very supportive. I choose Continental tyres conti sport contact 2025 model.
These guys are the Real Deal! Very affordable prices and superb service. Khaled provided a quick and professional service. The owner (Muhammad) was very kind and their lounge in the first floor is very nice. Will definitely come again and recommend to my friends!
Very good service. Replaced four tyres Yokohama with reasonable price. Highly recommend. 24/7 available