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Home Maintenance
Indus Services - Home Cleaning Maids, Movers And Packers, Storage, Handyman, Plumber, Electrical Ser...
Category: Auto Repair
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Indus Services, operating under the business name Indus Services - Home Cleaning Maids, Movers And Packers, Storage, Handyman, Plumber, Electrical Services Abu Dhabi & Dubai, is a comprehensive service provider. The company offers a wide range of services including handyman and handyperson tasks, carpentry, and electrical services. They also provide house cleaning services, moving and storage solutions, and operate as a moving company. Additionally, the company offers pest control services, plumbing assistance, and operates self-storage and general storage facilities.
Customer Sentiment:
Analysis of the provided reviews reveals a mixed customer sentiment. While a significant portion of the feedback highlights positive experiences with the quality of work performed by the technicians, particularly in installation and assembly tasks, a notable segment expresses strong dissatisfaction. The overall average rating of 4.9 out of 5 across 2214 reviews suggests a predominantly positive customer base, but the negative reviews indicate critical areas for improvement.
Service Quality:
The quality of the technical work performed by the on-site teams is frequently praised, with specific mentions of professionalism, efficiency, and attention to detail. However, the reliability and organization of the company's scheduling and communication processes are significant weaknesses. Multiple reviews detail issues with punctuality, missed appointments, lack of communication regarding delays, and unhelpful call center interactions.
Common Themes:
The most prevalent negative theme across the reviews is related to scheduling and time management. Customers consistently report significant delays, missed appointments without notification, and poor communication regarding the technician's arrival time. Conversely, the technical skill and professionalism of the individuals performing the services on-site are consistently highlighted as positive aspects.
Final Assessment:
Based on the provided data, the business appears to deliver high-quality technical service through its on-site teams. However, the reliability and customer experience are significantly impacted by poor scheduling, communication, and appointment management. While the high average rating suggests that many customers have positive experiences, the recurring issues highlighted in the negative reviews indicate a need for substantial improvement in operational efficiency and customer service communication to ensure a consistently reliable and high-quality service delivery.
I am extremely impressed with the service provided by the assemblers who came to assemble my shoe rack. The work was done perfectly and efficiently. A special mention to Mr. Haneef for his excellent behavior, clear explanations, and quick assembly. Truly an amazing job! Highly recommend their service!”
I had an appointment 2-5 pm since 4 Ina. Discussion with them about the service and they mention 20-30 minutes and then later they decided to say that the car broken down on the road , till 7:30 they didn’t show up . they reach 7:30 and they know the rules in Dubai that is not allowed to do the job after 5 pm and they send the technician just to make me nervous more ( saying that you asked us to send a technician , the technician himself know that he won’t work as it is too late and they didn’t mention anything about that in the calls around 6 calls , very bad customer service experience, and doesn’t have any commitment and they don’t respect our time .
I hired Indus services to mount my tv. Hanif came arrived and was very professional. He spent the time helping me figure out the right height and made sure to tape up the wall so no debris falls. They were done shortly after and explained the process very clearly. Hanif did a wonderful job.
I wish google review has the option of Zero stars, because this team and this company doesn't deserve even 1 star. We ordered a simple installation service. The 1st appointment, they simply didn't show up, no phone calls, no messages, they just didn't show up.
Second appointment they cancelled the night before. The 3rd appointment they are 5 hours late and counting.
it's very, very bad company service, not organized for the timing, i was requesting the service between 8 to 9 AM, and they came at 5 PM, and every one hour, they said on the way .. and the call center is not honest.. The installation team is only good
it's very, very bad company service, not organized for the timing, i was requesting the service between 8 to 9 AM, and they came at 5 PM, and every one hour, they said on the way .. and the call center is not honest.. The installation team is only good
Most irritating company - they did not come on time although I was home for hours waiting them to call or come but just cheating . I had to cancel the appointment.Don’t waste your time with them .
Sohail and his partner came here. They quickly installed the one we were having problems with. Despite the awkward space and the installation difficulty, they managed to get it done efficiently.
This is very not reliable company !!!They confirmed to come at 2 pm for check water heater ,I came from work and then I’m waiting them till 3:30 pm they are still not coming and even not informed me that they are late !!!and when I called them he was just closing my calls and didn’t answered !!then he answered that they are still in another people’s place !!I said I came specifically from work,i can’t wait you all day!!
If you want professional and quality work- just find another company ! I won’t use services of such company who is not respecting others people’s time !!
Younas and wasim were excellent at their job. Asked for my opinion at every step to make sure I was happy. Very courteous and mannerly. Brilliant job