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Honda Umm Al Nar Car Service Centre & Parts - Trading Enterprises
Category: Auto Repair
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Trading Enterprises is the business name of the entity operating the Honda Umm Al Nar Car Service Centre & Parts. The company offers a comprehensive range of services for Honda vehicles. These services include routine maintenance such as oil changes, filter replacements, and fluid checks. They also provide more complex repairs, including engine diagnostics and repair, brake service, suspension work, and electrical system troubleshooting. Additionally, the company offers genuine Honda parts for repairs and replacements, ensuring quality and compatibility. Their services are designed to keep Honda vehicles running smoothly and reliably.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews, despite a relatively high average rating of 4 out of 5 across 828 reviews. While a significant portion of customers express satisfaction with the professionalism, courtesy, and hospitality of the staff, a notable number of reviews highlight significant issues leading to strong dissatisfaction.
Service Quality:
The quality of service is a major point of contention. Positive feedback emphasizes smooth service provision, respectful staff treatment, and excellent facilities. However, negative reviews frequently cite poor service execution, including failure to properly reassemble parts after service, damage to vehicle components, and a lack of follow-up on promised repairs or parts availability. Concerns are also raised about service advisors prioritizing targets over effective problem resolution and becoming unresponsive after payment.
Common Themes:
Recurring negative themes include incomplete or faulty repairs, lack of communication regarding parts availability and repair status, and difficulty in resolving issues post-payment. Conversely, positive themes consistently mention the professionalism and courteous nature of the staff and the quality of the waiting area and amenities.
Final Assessment:
Based on the provided reviews and overall data, the business demonstrates strengths in customer interaction and facility quality, contributing to positive experiences for some customers. However, the recurring issues related to the quality and completeness of repairs, coupled with communication breakdowns and perceived lack of accountability, significantly detract from the overall service reliability. While the high average rating suggests a large base of satisfied customers, the severity and frequency of the negative feedback indicate inconsistencies in service delivery that impact the perception of high-quality and reliable service for a notable segment of the customer base. Potential customers should consider these factors when evaluating this service center.
I have been Honda customer for 8 years now with not even one service missed. Excellent professional, courteous and gracious staff. Extremely helping organization and very easy guidelines to book a service or ask any queries. Waiting Area with Wireless Internet is cozy and relaxing, washrooms are also very clean. Coffee, tea and water are available free of charge !
I never gave any shop/outlet such poor review, but this I felt is a must. STAY AWAY FROM THIS SERVICE CENTRE IF YOU LOVE YOUR CAR!!!!! Honda as a brand and AL Futtaim as an agent is very good, you can buy their reliable cars without any doubt, but the level service they offer in this workshop is pathetic. I pay premium price( compared to similar Japan n Korea brands) for the AMC, just to keep my car in good condition and to keep the warranty. I was a proud customer (at least in my thoughts) believing that they are maintaining the car, the best way as possible. I was wrong all the way !!!! Last July I got the first hint, when I was driving, the engine guard fell down, I had to fix the cover by myself, going under the car, on the roadside!!! Turned out to be they didn’t fix all the guard fasteners back after the previous service. I did complaint and they fixed it during the next service, but this time they removed the AC low pressure side cap!!!! Also during the last service, they damaged the wiper fluid hose !!!!!!!, the damage was clear as human made and when I complained about it, they responded like they don’t have the part and they already ordered it, same like the AC port issue. I did order the cap from ali express and fix it few weeks back, and still waiting the reply from Honda!!! Also I fixed the hose with some fixtures, and I do believe that they will not call to fix. They will never fix back what all they remove from your car, so always be careful. 3 services, 3 big mistakes ( so far noticed ) who knows, the engine internal parts are still there !!!! The worst service people I had seen so far, though they have a best facility and management.
In fact, since I entered the maintenance center until I left, I found a very classy and smooth service in providing service and hospitality as well.... The staff's treatment is respectful... Thank you.
One of the worst service centre of Honda. I bought a Civic type R from them. Last time I took the car for service. The service personal informed me one of the filters are out of stock and they will be informing once they have received it. Now months passes by and till now nobody called me. I will never recommend this service centre and any service personals over there.
Very bad service from start to finish. I would recommend getting your car serviced elsewhere, as they will likely take better care of your vehicle. Here, the staff seems to believe that simply changing spare parts will solve everything. The service advisor had no idea how to properly address the issue and was more focused on meeting targets and earning incentives than on actually fixing the problem. If you’re planning to get your car serviced here, make sure the issue is fully resolved before making any payment. Once you’ve paid, they stop answering calls and ignore unresolved issues. Definitely not a place I would trust again.
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