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Auto Repair
Abu Dhabi Motors Service Center
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Abu Dhabi Motors Service Center, , is an auto repair shop. The company offers a comprehensive range of services for vehicles. These services include general automotive repair, oil changes, tire rotations, brake services, engine diagnostics, and other maintenance and repair tasks. The company provides expert care for vehicles, ensuring they are running smoothly and safely.
Customer Review Analysis: Auto Repair Services
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.2 out of 5 from 231 reviews, customer sentiment appears to be generally positive, although with notable areas of concern. While many customers report positive experiences with service quality and professionalism, a significant number express dissatisfaction, particularly regarding communication, problem resolution, and pricing.
Service Quality and Professionalism:
Reviews indicate a mixed experience with service quality. Positive feedback highlights excellent service, professional staff, and careful handling of vehicles. However, negative reviews point to issues such as cars developing problems after service, extended resolution times, and a perceived lack of expertise in diagnosing and fixing issues. Professionalism of staff is also a point of divergence, with some praising it and others citing unresponsiveness and failure to follow through on commitments.
Common Themes and Weaknesses:
Recurring themes in negative feedback include poor communication, lack of timely updates, and extended service durations. Pricing is consistently mentioned as being on the higher side, even for premium vehicles. A significant weakness highlighted is the handling of issues that arise post-service, with customers reporting difficulties in getting problems resolved and being asked to pay for issues potentially caused by the service center. Concerns about transparency and honesty, particularly regarding warranty checks and hidden issues, are also evident.
Final Assessment:
While the business appears to deliver high-quality service for a portion of its clientele, the recurring issues with communication, problem resolution, and pricing indicate inconsistencies in service delivery. The disparity between the overall positive rating and the detailed negative feedback suggests that while many customers have satisfactory experiences, those who encounter issues face significant challenges. To consistently deliver high-quality and reliable service, the business needs to address the identified weaknesses, particularly in improving communication, ensuring thorough problem resolution, and potentially reviewing pricing transparency.
A very pleasant and customer-focused service with high standards of care. I extended my service contract for my BMW here and recently had the brake fluid replaced under it. I was satisfied with the professionalism of the staff and the quality of the work. Highly recommend it!
Dropped my car for 30,000KM service, car got out with noises and problems. Took them 4 weeks to solve it. They asked me to pay for the problems they created. No communication, empty promises, theyndontnto seem to know what they are doing. Terrible experi.
I had a very disappointing experience at Abu Dhabi Motors. The service advisor was unresponsive, failed to follow through on promises, and ignored my calls. This lack of professionalism has made me lose trust in their services. Next time, I will take my motorbike to AGMC for a better and more reliable experience.
Serviced my BMW X7 at Abu Dhabi Motors. The service quality was excellent—professional staff, timely updates, and everything was handled with care. That said, the pricing is definitely on the higher side, even for a premium brand. Great experience overall, but be prepared for a hefty bill.
Very bad experience with service center, I have been to the service since 14th oct till today 3 times and I never been getting the service as they should give it. I submit my car for service on 14 th Oct. and I have advised by the agent to do full check on the car as my car warranty will be finish by 26th Oct and he informed me that I have to pay for this full check to make sure that the car is perfect and if there is any part need to be changed then they will get it changed as the car still under warranty and I agreed to pay for this check . After 14 days and after my follow up they delivered the car where 2 days left in the car warranty under ADM just to push me to the edge and where there is no time to notice any issues in the car , also they give me report that the car has no issue but actually there was a problem in the interior lights but they quoted to change the front one only and they hide that the other shadow lights in the door need to change and after 2 days when I discovered this the agent just told me might be the door lights was working at the time of inspection which is not true. I have met the agent manager and before talk to other service manger and no body reply my question of why the car kept in their custody for 10 days !! I have been cheated just to pay the full check up fee and no body care or bother themselves to check . I will never consider driving BMW again.
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