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Auto Repair
Hatta Auto Workshop (KM GROUP)
Category: Other Repairs
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KM GROUP, operating as Hatta Auto Workshop, is an auto repair shop that offers a comprehensive range of services. The company offers general automotive repair, including engine diagnostics and repair, brake services, and suspension work. They also provide routine maintenance such as oil changes, tire rotations, and fluid checks. Additionally, the company offers specialized services like air conditioning repair and electrical system troubleshooting. Their expertise covers various makes and models of vehicles, ensuring a wide scope of service for their customers.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews and average rating of 3.3 out of 5. While a small number of reviews indicate satisfaction, a significant portion expresses strong dissatisfaction and frustration.
Service Quality:
The reviews highlight significant inconsistencies in service quality. Positive feedback mentions excellent repair work, particularly for accident damage. However, numerous negative reviews point to issues with repair completeness, delays, poor communication, and a perceived lack of customer care. Concerns are raised about repairs not fully addressing damage, vehicles being delivered with incomplete work, and a lack of follow-up on remaining issues.
Common Themes:
Recurring themes in the negative feedback include prolonged repair times, often attributed to the garage's size or internal processes, and poor communication regarding repair status and insurance approvals. Several reviewers mention difficulties in contacting the garage and receiving updates. There is also a perception among some customers that the garage prioritizes insurance partnerships over customer satisfaction.
Final Assessment:
Based on the provided data, the business appears to struggle with consistent service delivery and customer communication. While capable of performing quality repairs in some instances, the prevalence of complaints regarding delays, incomplete work, and poor customer interaction suggests significant areas for improvement. The overall sentiment and recurring issues indicate that the business may not consistently deliver high-quality and reliable service, potentially impacting customer trust and satisfaction.
Excellent work & service. I had a car accident with dents & scratches on the doors. Now, no one can recognise that the car had an accident before. Great work done...
Extreamly bad experiance. They are not doing 100% damage repair even with full insurance. They do only 60 to 70% and some how delivering the vehicle to the customer. If we call for the remining...nothing will happen... for ever.
Garage is very small so cant repair on time thats why unnecessarily they delay by giving excuses As can see in the picture for minor painting and fitting work I had submitted all the documents when i follow up after 5 days they told approval not yet received Even after receiving approval also they cannot proceed immediately Wasted 5 days and in frustration when i told to Mr Sanjeev i think i should go to other garage he simply reply Yes you can go if you want no problem Then i went to Al Amana garage then they prepare again document and next day called me to start repair
I wish there’s 0 star. The guy literally called me to pick up my car, I went there then he said it will need 1 more day. Bear in mind, I had to pay 50 dhs for taxi. I will never trust them with a toy car not a real car.
The worst experience ever, never give your car here even with insurance. They dont care about service and how to fix the car. There was other bad experienced person who told me not to give car here whn i visited their garage first time but i didn't expect this bad. They have partnered with new india insurance and i believe they are very proud of that due to which they dont care about our customer satisfaction, how to behave and they keep lying about the insurance claim when i have given my car for more than 10 days and they didn't even repair a small dent job which wont take a day to fix. They wont answer your call and wont reply even after you give your car. Such a disappointment and never ever came with such terrible garage.
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